Reed Technology
Legal Tech Customer Success Consultant (JD Preferred)
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Customer Success Manager – Large Law Accounts
Are you passionate about supporting legal professionals?
Do you enjoy building relationships with customers and helping them adopt innovative, AI-powered solutions to enhance their daily work?
About Our Team – LexisNexis Legal & Professional
LexisNexis Legal & Professional serves 150+ countries, operates with 11,800 employees, and is part of RELX (www.relx.com), a global provider of information-based analytical and decision tools. As a leader in deploying AI and advanced technologies in the legal sector, we transform productivity and the practice of law through ethical, powerful integrations, combining creative approaches with today’s best generative solutions tailored to individual legal needs.
About the Role
As a Customer Success Manager specialising in Large Law Accounts, you’ll collaborate closely with legal professionals to integrate research, drafting, analytics, and AI-powered tools into their workflows. This role focuses on driving long-term value through increased engagement, relationship building, and supporting adoption across complex, geographically distributed firms.
Key Responsibilities
- Drive adoption, engagement, retention, and usage growth for assigned Large Law Accounts, addressing all branch offices and user groups.
- Build trusted accounts with customer contacts, offering workflow guidance, adoption support, and product engagement as their primary resource.
- Align with legal workflows, business priorities, and broader account strategies while contributing to customer success plans.
- Facilitate real-world integration of LexisNexis’ drafting, research, analytics, and AI capabilities into daily legal work via targeted outreach and practical support.
- Collaborate with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, assist in account planning, and identify risks/opportunities.
- Analyse customer health, engagement data, usage trends, and feedback to spot barriers, propose retention strategies, and advance account growth.
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Requirements
- Experience in legal professions (law firms), legal research, legal technology, or similar fields.
- Background in early-career customer success, account support, client services, legal training, enterprise software_, or solution adoption (or closely aligned areas).
- Interest in large law firm operations, stakeholder dynamics, and the role of AI-in legal research, drafting, summarisation, and workflow optimisation.
- Strong abilities to build customer relationships, communicate clearly with legal professionals, and promote value-driven engagement.
- Keen sense of organisation with attention to detail, follow-through, and stakeholder coordination.
- Familiarity with CRM tools (e.g., Salesforce), AI platforms, or customer success/ enablement workflows (e.g., Gong, Seismic, Tableau).
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Work Environment
Believe in a healthy work/life balance: Flexible working patterns — flex your hours for maximum productivity, fit in everything you prioritise.
About Our Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information analytics to over 700,000+ customers worldwide. Historically the first to serve legal content digitally, we now support legal professionals, enterprises, and public sector entities in improving productivity, informed decision-making, and achieving better outcomes. It’s our vision to build the rule of law globally.
U.S. National Base Pay Range: $53,900–$89,800 (determined across regional markets, adjustments applied accordingly).
Commitment to Dignity
At LexisNexis, we value diversity, equity, and inclusion throughout all employment stages. We maintain policies aligning with regulations (EEO, Rehabilitation Act, ADA, and beyond), ensuring equitable hiring outcomes. Additional notes:
- Scam awareness: Never request funds or personal data from applicants (contact I-877-LEXREL if questions arise).
- Diversity & inclusion essential for our team’s collaborative spirit.
Apply with confidence — we’re delighted to help advance your career.
Find your fit with LexisNexis today.
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