Leisure Club Manager – Holgates Holiday Park

Location: Silverdale, Lancashire

Who Are We Looking For?

We are looking for an enthusiastic, motivated, and experienced Leisure Club Manager to lead our Leisure Club team at Holgates Holiday Park, Silverdale.

This is an exciting opportunity to join one of the North West's leading family-owned holiday park groups and play a key role in delivering exceptional guest experiences while driving the success and growth of our leisure facilities.

Is This Role for You?

If you are a passionate leader with experience in leisure, hospitality, fitness, or customer-focused environments, this could be the perfect opportunity for you. We're looking for someone who thrives in a hands-on role, enjoys developing teams, and is committed to maintaining high standards across all aspects of the operation.

A current National Pool Lifeguard Qualification (NPLQ) or equivalent recognised pool lifeguard qualification, together with a valid First Aid qualification, is essential for this role. Previous pool plant experience and knowledge of pool water management are also essential. The successful candidate will have excellent organisational skills, strong attention to detail, and a proactive approach to maintaining accurate records, compliance documentation, and departmental administration. An eye for cleanliness and presentation is equally important, ensuring the highest standards are maintained throughout the Leisure Club at all times.

At Holgates, we value dedication, professionalism, and a positive attitude. We support our team members with opportunities for personal and professional development, and many of our managers have built long-term careers progressing within the business.

Key Responsibilities

• Lead the day-to-day operation of the Leisure Club, including the swimming pools, bowling alley, booking systems, soft play area, gym facilities, and associated leisure services.
• Oversee swimming pool operations, water testing, compliance checks, and associated record keeping, ensuring all statutory requirements and company procedures are adhered to at all times.
• Plan, organise, delegate, and manage the Leisure Club team to ensure operational requirements and departmental targets are achieved.
• Identify opportunities to improve efficiency, enhance the guest experience, increase revenue, and maximise the overall performance of the Leisure Club.
• Monitor and manage departmental budgets, ensuring financial targets are met and expenditure, including wage costs, is effectively controlled.
• Deliver exceptional customer service standards, driving guest satisfaction, encouraging repeat visits, and minimising customer complaints.
• Manage guest feedback professionally, ensuring issues and complaints are investigated thoroughly and resolved promptly.
• Oversee the recruitment, induction, training, development, and performance management of the Leisure Club team in line with company policies and procedures.
• Deliver and coordinate training programmes, including lifeguard qualifications, first aid training, and operational training to support a skilled and knowledgeable team.
• Ensure all departmental administration, records, compliance documentation, training records, and invoicing processes are maintained accurately and completed in accordance with company procedures.
• Lead by example in maintaining exceptional standards of cleanliness, presentation, safety, and professionalism throughout the Leisure Club.
• Take ownership of the cleanliness, presentation, and overall appearance of the Leisure Club, ensuring changing rooms, poolside areas, gym equipment, reception areas, communal spaces, and all guest facilities are maintained to the highest possible standards of cleanliness, hygiene, safety, and repair.
• Conduct regular inspections of all Leisure Club facilities and take prompt corrective action where standards fall below expectations.
• Work with senior management to identify facility improvements, equipment requirements, and development projects that support the continued growth of the department.
• Ensure full compliance with health and safety legislation, company procedures, emergency action plans, pool operating procedures, and all relevant industry regulations.
• Work collaboratively with colleagues across all departments to create a welcoming, safe, and enjoyable environment for guests.