Merlin Entertainments
Leisure Operations Receptionist
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Leisure Operations Receptionist
Leisure Operations Receptionist
Location: Alton Towers Resort
Hours/Availability: Applicants must be available to work 5 days out of 7, including at least 1 weekend day.
Join us at the Alton Towers Resort, the UK’s only attraction specialising in making Britain happy! We are recruiting for a Leisure Operations Receptionist to join our team in the hotels.
About the Role
To ensure guests leave smiles on their faces long after they leave, you'll be the very first face they see before entering our stunning waterpark or golf attractions.
This crucial customer-facing role puts you within the Gateway to Enjoyment, where the legacy of their experience with us starts. You'll be the upside of any guest issues, handling cash and keys, and making sure guest needs are met accurately by the correct team. Collaboration is key because their first and last impression means everything.
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Core Responsibilities:
- Provide an outstanding first impression by delivering warm and welcoming service
- Own guest issues and resolve them to guarantee satisfaction
- Handle cash and key securely
- Relay essential guest information to appropriate departments confidently and accurately
- Work closely with colleagues to ensure seamless operations
Qualifications & Experience
- Ability to work 5 days out of 7, including at least 1 weekend day
- A positive, energetic, and welcoming approach—elevate every interaction!
- Exceptional customer service mindset with a genuine passion for delivering great experiences
- Ability to thrive in a fast-paced, high-pressure environment with positive energy
- Previous reception experience, especially in a busy setting, is desirable
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Benefits
Discover the perks of being part of our Merlin family:
- Merlin Magic Pass – 20 free tickets for you, your family, and friends across all our Merlin Attractions worldwide!
- 40% discount on LEGO purchases online
- 25% discount on products in our on-site retail shops and restaurants
- Merlin benefits page – Unlimited discounts on fashion, electronics, dining, and travel from 1000+ global retailers
- Ongoing training and career development opportunities
- And so much more...
Pay Range
Compensation ranges between £8.00/Hour - £12.71/Hour.
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