The Construction Index Ltd
Lettings Administrator
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Salary: Up to £31,000.00 per annum + 10% Discretionary Bonus
Type: Full Time
Region: UK - London
Town/City: South West London, London
Posted: 22/07/2026
Listed in: Administration & Secretarial
Reference: BBBH12581_1784735028
APPLY Job Description
BTR Lettings Administrator - Stockwell - £31,000 + 10% Bonus
My client, a successful property management and build-to-rent firm are seeking a Lettings Administrator to support their site in Stockwell consisting of circa 160 units.
You will be working in a team to progress the tenancies for a residential development, handling the process from offer to move in alongside assisting with property management onsite ensuring all tenants are receiving an excellent tenant journey!
You will need to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain a fantastic level of service and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential. The right person needs to be commercially savvy, enthusiastic, engaged and friendly with the residents.
Duties
- Process and respond to lettings enquiries in a timely manner
- Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the resident managers in achieving leasing goals
- Implement and support the companies branded marketing campaigns
- Conduct viewings to prospective tenants
- Respond to email / phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
- Update weekly social media letting platforms (e.g. Rightmove, Zoopla, on the move etc.)
- Process resident applications including completion of background and credit checks
- Assist with deposit protection scheme set up and releases
- Assist with preparation of check-in and check-out reports
- Assist with move in and move out customer journey procedures
- Assist with the collection of rents, ensure collection and deposit on a timely basis
- Utilise Yardi property management system to record various transactions as required
- Utilise property management software to record transactions and run various operating reports
- Assist with market surveys and "open houses"
- Comply with regular fire safety and health and safety standards
- Assist in undertaking scheduled flat inspections and recording of same
- Day to day assistance in management of preventive and reactive maintenance
- Adhere to business operating processes, systems and standards
- Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
- Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager
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Skills, Knowledge And Experience
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- Previous BTR/Lettings/Tenancy Progression experience required
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours:
- Monday to Friday 9am to 6pm OR 10am to 7pm on rota basis, individual will be required to work two Saturdays per month on rota with a day off in lieu
Salary: £31,000 plus 10% discretionary bonus
For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472
Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
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