Platform Housing Group
Lettings Administrator
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Lettings Administrator
Administrator – Lettings (Permanent, Full Time)
Core Details
- Salary: Up to £26,718
- Location: Home Based (Midlands)
- Basis: Permanent, Full Time
About Platform Housing Group
Platform Housing Group is one of the largest housing associations in the Midlands. We are a dynamic, forward-thinking social housing business that offers an inclusive, supportive work environment, along with excellent benefits and family-friendly policies. Now is a great time to grow your career with us!
About the Role
We are seeking an Administrator to join our fast-paced Lettings team. This is a home-based role, ideal for someone who can adapt quickly, manage a changing workflow, and thrive in a medium-pressure environment.
Key Responsibilities
- Prepare tenancy paperwork for new customers as required.
- Manage the lettings inbox efficiently and professionally.
- Ensure all invoices are correctly coded and apply council tax exemptions as needed.
- Maintain and update new tenancy documentation.
- Assist in obtaining supporting documentation for housing applications.
- Provide clear guidance to new tenants regarding process timelines.
- Occasional travel to Worcester or Solihull offices for team meetings or training (expected during induction).
- Balance home-based work with occasional office-based training (specific requirements confirmed with line manager).
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Required Skills & Experience
The ideal candidate should have:
- Previous experience in lettings, administration, or social housing (advantageous but will consider suitable transfers).
- Strong communication skills—appealing to various audiences with clarity and professionalism.
- Exceptional accuracy & attention to detail—critical in fast-paced environments.
- Proven ability to prioritise workloads and meet targets under pressure.
- A DBS check (standard requirement for this role). -Ability to lock-on in either Worcester or near Birmingham Business Park for occasional office-based work.
Our Great Benefits
We offer a competitive benefits package, along with a welcoming workplace designed to support your work-life balance:
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- Up to 28 days annual leave (plus bank holidays) with flexible options to buy and sell leave.
- Family-friendly policies:
- Generous Paternity, Maternity, Shared Parental, and Adoption leave
- 3 days paid Urgent Domestic Leave
- Medicash scheme including:
- Employee Assistance Programme
- Discounted gym memberships
- Exclusive retailer discounts
- Health Cash Plan (up to £1,700 per year) with cashback for dental, optical, physiotherapy, therapies, and more.
- Company pension scheme:
- Up to 6% employee contribution (Platform matches this up to 12% inclusively).
- Learning & Development opportunities to support career growth.
- Electric vehicle (EV) salary sacrifice scheme.
- Employee reward and recognition scheme, including a wellbeing hub, discounts at a range of retailers.
Next Steps
If you are passionate about social housing and enjoying a challenging, varied administration role, we’d love to speak with you!
For more information, please contact recruitment@platformhg.com.
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