Jackson Grundy Estate Agents
Lettings Assistant
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Company Description
Jackson Grundy Estate Agents is an independent estate agency based in Northamptonshire, operating 8 residential sales branches and 2 residential lettings branches. Since 1994, the company has combined modern marketing methods with traditional values and strong local knowledge to deliver high service standards. With branch and sales managers averaging over 16 years of estate agency experience, clients can rely on informed, professional advice. Jackson Grundy focuses on providing an honest, friendly, and highly motivated service to sellers, purchasers, landlords, and tenants. The company aims to offer an unrivalled experience while remaining at the forefront of industry developments.
Role Description
The Lettings Assistant is a full-time, on-site role based in Daventry. The role involves supporting the lettings team with day-to-day operations, including:
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- Handling tenant and landlord enquiries
- Arranging and confirming property viewings
- Assisting with the processing of applications and referencing
- Helping prepare tenancy agreements and documentation
- Maintaining accurate records and property files
- Updating listings across relevant platforms
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Responsibilities also include:
- Coordinating move-ins and move-outs
- Managing keys and access
- Providing general administrative support to ensure a smooth lettings process and a high level of customer service
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally with landlords, tenants, and colleagues.
- Organizational and administrative abilities, including managing schedules, documentation, and property records with attention to detail.
- Competence with IT systems and office software, such as email, spreadsheets, and property management or CRM tools.
- Problem-solving skills and a proactive approach to resolving issues and supporting the lettings process.
- Ability to work effectively in a fast-paced, team-oriented environment and manage multiple tasks and priorities.
- Reliable, professional demeanor, including punctuality and a strong sense of responsibility and integrity.
- Knowledge of residential lettings or previous experience in estate agency, property management, or a related field is beneficial.
- Valid UK driving licence and access to a vehicle for attending appointments and property visits.
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