Riverside
Lettings Assistant
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Lettings Assistant
Letting Assistant – Job Description
Job Title
Letting Assistant
Contract & Compensation
- Contract Type: Permanent
- Salary: £24,642.28 per annum (progressive review to £27,063.20 after 12 months of successful performance)
- Working Hours: Full-time (35 hours per week)
- Working Pattern: Monday to Friday
- Location: Carlisle, Cumbria
The Difference You Will Make
Partner with Riverside to deliver a quality social housing lettings service, ensuring properties are allocated efficiently, property standards are upheld, and homes are occupied promptly—minimising empty tenure and fostering customer trust.
You’ll role-model “Our Riverside Way” values, collaborate across teams, and embody Riverside’s commitment to professionalism and community empowerment.
About You
Riverside recruits for potential and passion, not just experience. If you meet the essential criteria below but not everything, we encourage your application.
Key Attributes
- A demonstrable commitment to Riverside’s "Our Riverside Way" values.
- The ability to show initiative, take ownership, and adapt to different priorities.
- A strong customer focus with excellent written and verbal communication.
- Proficient use of Microsoft Office Suite.
- Attention to detail, resilience under pressure, and the ability to meet deadlines.
Why Join Riverside?
A Difference with Purpose
A social housing association driven by exceeding customers’ daily lives since 1934, Riverside owns or manages 75,000+ properties across the UK. Our work spans subsidised homes, homelessness support, employment pathways, to senior living—and we’re looking for your expertise to shape it.
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Supporting People, Transforming Lives
We enhance neighbourhoods, provide affordable living solutions, and foster inclusive growth. With 15,000+ future homes planned in coming years, the work is built for visionaries like you.
Rewards & Benefits
- Competitive pay and a generous pension package
- 25 days’ holiday + bank holidays
- Flexible work options
- Free investment in learning, development, and technology
- Broad benefits package
Diversity & Inclusion
Riverside embraces diverse perspectives, experiences, and identities as a core value. Everyone deserves a equitable workplace and access to opportunities—hence our:
- Disability Confident Employer Status + Guaranteed Interview Scheme (if you disclose a disability and meet the minimum role criteria).
- Commitment to fostering an inclusive culture where every colleague feels valued, respected, and enabled.
Essential Criteria & Desirables
Essential
- Values Alignment: Demonstrates unwavering commitment to "Our Riverside Way".
- Initiative & Ownership: Proven ability to self-direct and prioritise tasks effectively.
- Customer Focus: Adapts to diverse objectives while maintaining exceptional communication (verbal + written).
- Tech Proficiency: Hands-on experience with Microsoft Office Suite.
- Attention to Detail: Thrives under pressure, meets strict deadlines, and balances competing priorities.
- Flexibility: Adapts to changing demands with a proactive mindset.
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Desirable
- Technical skill using Open Housing/Salesforce or CX (Microsoft Dynamics) & CE.
- Prior experience in lettings administration.
Role Overview & Responsibilities
Core Duties
- Oversee entire cycle of property lettings, from notice receipt/offers/handover to onboarding in the housing system.
- Support Lettings Officers and Team Leaders to ensure quick, high-quality allocations.
- Write outgoing vacancy letters to tenants, updating sales stats as required.
- Update needs-based applications where delegated to Riverside through Choice-Based Lettings (CBL) and Common Housing Register (CHR) schemes.
- Advertise properties (online + local datasheets) following existing partnerships and dotL (digital advertising network).
- Conduct pre-tenancy checks (income targets/expenditure audits) to support customer affordability counsel.
- Facilitate legal tenancy sign-up via Digital Tenancy Portals and ensure compliance forms (e.g., CORE declarations) are filed.
Compliance & Governance
- Uphold policies in Health & Safety, Safeguarding, Equality, Diversity, and Data Protection.
Embark Your Journey
Looking forward to reading your application and hearing how you can help us shape futures, here.
As our systems eventually close applications, priority to early applicants ensures your submission isn’t delayed.
Riverside Guide – Equipping a tenait friendly society for decades to come.
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