Knight Frank
Lettings Business Support Coordinator - St Johns Wood and Belsize Park
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About The Role
Knight Frank is looking to recruit a Business Support Coordinator to join our London Lettings department, supporting our St John’s Wood and Belsize Park offices.
The Role
The London Residential Lettings division is seeking a proactive and organised Business Support Coordinator to provide front-of-house support and assist the teams in St John’s Wood and Belsize Park, as well as the wider London office network.
You will report into the Office Head, with day-to-day input from the Operations Manager.
Key Responsibilities
- Greet and assist clients, offering refreshments and handling general enquiries
- Answer incoming lettings calls, take messages and provide general support
- Manage, label and organise property keys
- Maintain a tidy office and reception area, including preparing the boardroom for meetings
- Support marketing activity, including mailers, brochures, window cards and pitch materials
- Arrange and upload EPCs, photographs and floorplans, and update property listings
- Provide property information for regional publications and marketing campaigns, ensuring GDPR compliance
- Assist with property listings by:
- Creating records
- Ordering Land Registry checks
- Registering new instructions
- Support client due diligence, anti-money laundering processes and correct naming conventions
- Assist with:
- Tenancy administration
- KYC checks
- Compliance audits
- Prepare office reports and meeting documentation, ensuring accuracy and attention to detail
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Key Experience Required
- Previous experience in a business support, administrative or front-of-house role
- Previous property experience is a bonus
- Flexible, adaptable, and collaborative approach
- Excellent organisational skills and strong diary management
- High standard of English grammar and spelling
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