Harringtons Lettings
Lettings Negotiator
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Company Description
Harringtons Lettings is a specialist lettings agency in Brighton and Hove, focusing solely on residential lettings rather than diversifying into sales or broader property management. Established in 1993, the company has built long-term relationships with landlords by maximizing rental investments and maintaining properties to a high standard. Harringtons works with both accidental and commercial landlords who value professional, reliable care for their assets. The team is highly trained, experienced, and known for strong market knowledge, legal expertise, and a consistently high level of customer service. This focus on lettings allows Harringtons to offer a tailored, competitive service that few other agents can match.
Role Description
The Lettings Negotiator is a full-time, on-site role based in Hove, responsible for managing the lettings process from initial enquiry to move-in. Day-to-day tasks include:
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- Responding to tenant and landlord enquiries
- Arranging and conducting property viewings
- Providing clear information about tenancy terms and property features
- Negotiating offers
- Preparing lettings documentation
- Ensuring all compliance requirements and referencing checks are completed accurately and on time
- Maintaining property listings
- Updating internal systems
- Coordinating with colleagues to progress applications efficiently
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Regular communication with landlords and tenants, delivering professional customer service, and supporting the overall lettings strategy are central to this position.
Qualifications
- Strong communication and interpersonal skills, with the ability to build trust and maintain professional relationships with landlords and tenants.
- Customer service and client care skills, including responsiveness, problem-solving, and a commitment to delivering a high-quality experience.
- Organizational and time-management skills to handle multiple properties, viewings, and applications while meeting deadlines.
- Negotiation and sales abilities to present properties effectively, handle offers, and support favorable outcomes for all parties.
- Attention to detail and administrative skills for preparing accurate documentation, maintaining records, and ensuring legal and regulatory compliance.
- Good IT literacy, including use of property management or CRM systems, email, and standard office software.
- Knowledge of the local lettings market and relevant housing legislation in the UK, or a strong willingness to learn quickly.
- Previous experience in lettings, estate agency, or a related customer-facing role is beneficial but not essential.
- Ability to work on-site in Hove, including flexibility to attend viewings and appointments as required.
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