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Level 2 Apprentice Pharmacy Services Assistant
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Job Description - Pharmacy Services Assistant Apprentice
A Pharmacy Services Assistant apprenticeship develops the skills to support the safe supply of medicines, manage stock, assist customers, maintain records, and work as part of a pharmacy team while gaining practical experience and a recognised qualification.
We are looking for a motivated and enthusiastic Pharmacy Services Assistant Apprentice to join our team. This role offers the opportunity to gain a nationally recognised qualification while developing practical skills in a busy pharmacy environment.
Key Responsibilities:
- Assist with the safe preparation and dispensing of prescriptions under the supervision of a pharmacist
- Provide excellent customer service and support patients with general enquiries
- Receive, check, store, and manage pharmaceutical stock and deliveries
- Maintain accurate records and ensure patient confidentiality is upheld
- Keep the pharmacy clean, organised, and compliant with health and safety procedures
- Support the pharmacy team with daily administrative and operational tasks
- Learn about medicines, pharmacy procedures, and relevant legislation as part of the apprenticeship programme
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Person Specification:
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- Friendly, reliable, and eager to learn
- Good communication and organisational skills
- Able to work effectively as part of a team
- Committed to completing the apprenticeship qualification
- A keen interest in healthcare and helping others
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents:
- Receive and log prescriptions
- Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- Work according to legislative requirements, and organisational policies
- Order, receive, maintain and issue pharmaceutical stock
- Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- Act in accordance with systems and organisational governance
- Recognise and act within the pharmacy regulatory, legal and ethical standards
- Support the team in the development of others
- Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- Demonstrate person centred care and support within a pharmacy setting
- Make pharmacy patients and patient safety your first concern
- Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- Maintain the interests of patients and the health of the public
- Promote and advocate equality, diversity and inclusion
- Promote healthy lifestyles to customers
- Work safely within the parameters of your role using Standard Operating Procedures
- Apply policies which relate to health and safety at work
- Act appropriately in situations to prevent harm to yourself and others
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