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Level 2 Pharmacy Services Assistant Apprentice
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The Pharmacy Services Assistant Apprenticeship equips learners with the knowledge and practical skills to support pharmacy teams in delivering safe, effective patient care. Apprentices gain hands-on experience in dispensing, stock management, customer service, and medicines handling while working towards a nationally recognised qualification.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Responsibilities
- Assist with the dispensing and preparation of prescriptions under supervision
- Provide excellent customer service and respond to patient enquiries
- Receive, check, and store medicines and pharmaceutical stock
- Maintain accurate records and update pharmacy systems
- Support stock control, ordering, and rotation of medicines
- Assemble prescribed items for pharmacist accuracy checks
- Promote health and wellbeing by providing information on pharmacy services
- Follow pharmacy procedures, legislation, and health and safety requirements
- Maintain confidentiality and comply with data protection policies
- Work effectively as part of the pharmacy team while completing apprenticeship training
- Receive and log prescriptions
- Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- Work according to legislative requirements, and organisational policies
- Order, receive, maintain and issue pharmaceutical stock
- Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- Act in accordance with systems and organisational governance
- Recognise and act within the pharmacy regulatory, legal and ethical standards
- Support the team in the development of others
- Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- Demonstrate person centred care and support within a pharmacy setting
- Make pharmacy patients and patient safety your first concern
- Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- Maintain the interests of patients and the health of the public
- Promote and advocate equality, diversity and inclusion
- Promote healthy lifestyles to customers
- Work safely within the parameters of your role using Standard Operating Procedures
- Apply policies which relates to health and safety at work
- Act appropriately in situations to prevent harm to yourself and others
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Benefits
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
About Pharmacy Services Assistant Apprenticeship
On successful completion of the Level 2 Pharmacy Services Assistant Apprenticeship, apprentices can progress into a Pharmacy Services Assistant role or undertake a Level 3 Pharmacy Technician Apprenticeship. With further training and experience, they can progress into senior pharmacy support or supervisory roles.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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