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Level 3 AI & Data Foundations Apprentice (Circularity First) REMOTE
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Job Description
Provide end-to-end administrative and customer support across the order lifecycle. This role ensures accurate order processing, clear customer communication, and efficient coordination between internal teams to deliver a seamless and traceable operational workflow while maintaining high customer satisfaction.
Order Processing & Administration
- Process sales orders, purchase orders, and vendor orders accurately and in a timely manner
- Maintain ERP data accuracy (customer details, item updates, order status)
- Validate stock availability and flag discrepancies
- Liaise with Warehouse to ensure correct pick, pack, and dispatch activities
- Support invoicing, dispatch notes, delivery tracking, and documentation
- Assist with reporting on daily workflow, backlog, and completed tasks
- Collate and manage data requirements for compliance (e.g. Climate Essentials)
- Provide general coordination support across departments
- Produce weekly and monthly operational reports
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Customer Support
- Handle inbound customer queries via phone, email, marketplaces, and customer platforms
- Provide order updates, returns guidance, and basic technical support where appropriate
- Manage after sales issues including DOA, missing or incorrect items
- Log and process RMAs, coordinating with Finance and Warehouse teams for resolution
- Maintain accurate customer communication logs and service documentation
- Escalate complex or high-risk issues to the Operations Manager
- Support customer satisfaction tracking and service performance monitoring
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Cross-Team Support & Coverage
- Provide daily workflow cover for Operations and Customer Teams
- Support non-technical quote requests where required. (Long Term)
- Facilitate communication with Cisco and other vendors where necessary
- Ensure smooth coordination between Sales, Operations, Warehouse, and Customer Service teams
Where you'll work
Ground Floor
Egerton House
68
Baker Street
KT13 8AL
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