Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.

Job Description

Job responsibilities

JOB PURPOSE

We have an exciting opportunity for a Level 3 Business Administrator Apprentice within our Federated Services Team. We are looking for an enthusiastic and motivated individual who is committed to learning and developing.

The post holder will provide comprehensive administrative and business support, contributing to the effective and efficient delivery of services across the business. The role will support day to day business operations through activities such as coordinating meetings, maintaining records and documentation, supporting communications and engagement processes, and assisting with service improvement activities.

The apprenticeship will provide the opportunity to gain valuable practical experience within a busy Primary Care / Head Office setting while supporting high-quality organisational and operational services.

Main Duties And Responsibilities

• Use a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentations.
• Support the handling of general enquiries across a range of communication channels, including telephone, email, and face-to-face interactions, ensuring a courteous and professional approach.
• Provide day-to-day support to the operations of services.
• Providing diary support to the Federated Services Team.
• Providing meeting support, including dissemination of papers, minute taking, managing attendance.
• Train in and adopt AI dictation software to accurately capture and summarise meeting discussions, ensuring clear, actionable records.
• Assist with the coordination of engagement activities and events.
• Support the delivery of projects and service improvement initiatives.
• Assist with monitoring progress of programmes and reporting updates.
• Help ensure processes are followed and identify opportunities for improvement.
• Ordering stationery and equipment, support safe site management from where services are delivered.
• Managing internal and external room bookings and conferencing facilities.
• Maintaining company records.
• Supporting the Federated Services Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegated.
• Support with content creation, digital support, internal communications and engagement activities.
• Travel across the city to support service delivery is expected in this role.

This is not intended to be an exhaustive list but a guide to the key areas of the role.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
• Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Alliance, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Essential

• The postholder must be able to travel reliably and independently between multiple sites.
• Willing to learn with a positive approach

Qualifications

Essential

• GCSE or equivalent in Mathematics and English.

Desirable

• NVQ Level 2 Business Administration

Experience

Essential

• Experience/ability of working within a team
• The ability to manage own workload, use initiative and readily able to communicate and work with others
• Enthusiasm, flexibility and commitment to accuracy
• Commitment to problem solving and improving own performance

Desirable

• Previous office experience
• Experience of working in a primary care setting

Employer details

Employer name

Sunderland GP Alliance

Address

North East BIC

Wearfield

Sunderland

Tyne and Wear

SR5 2TA

United Kingdom

Employer's website

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