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Level 3 Business Administration Apprenticeship
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This is an exciting opportunity
This is an exciting opportunity to become part of a high performing team who are passionately committed to securing the best possible life chances for the young people of Croydon. This role will require huge amounts of resilience, perseverance for the long haul and a constant drive for innovative excellence.
What you'll do at work
- To be the first point of contact for visitors to the Academy providing a welcoming, efficient reception service
- To provide reception services to students
- To be able to work in a fast paced reception area multi-tasking between reception duties
- Be the initial point of contact for all enquiries by telephone and in person, advising staff, parents, pupils and visitors on appropriate source of information
- To be able to deal with challenging visitors, parents and students appropriately whilst maintaining a calm persona
- Ensure all visitors are issued with badges in order to comply with the Academy’s security procedures
- Ensure that visitors are met by the appropriate member of staff and escorted within the Academy unless their DBS status is known and it has been agreed that they visit the Academy without direct supervision
- Be the main contact point for staff with regards to Academy events of any one day
- Maintain a tidy and orderly reception area
- Support with ParentPay account set up, queries from parents and general support
- Support with Bromcom queries from parents and general support for example MCAS, etc
- Word processing and data input as directed
- Assist with duplicating, collating and distribution of information to parents/carers, staff, students and others
- To ensure confidentiality at all times when dealing with issues re Staff, Students or Parents
- Undertake general clerical duties when directed including photocopying, printing, laminating and filing
- Franking outgoing post and sorting incoming mail
- Provide refreshments to visitors when required
- Support with Academy evening events for example, parent evenings, open evening etc
- Make telephone calls to parents and carers as required
- Send text message and/or emails to parents and carers as required
- Supervise students as required
- Any other reasonable duties as directed by Line Manager
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Training includes:
- Milestone 1. The Organisation - (Aims, Values, Policy)
- Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity).
- Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
- Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility)
- Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project)
- Milestone 6. Preparation for End Point Assessment
Essential qualifications:
- GCSE in:
- English (grade 4/C or above)
- Math (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements:
- (Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. You will be required to complete an application form as part of the school's safer recruitment process
- Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.
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About this employer:
Central to the ethos of Oasis Academy Shirley Park is the idea of a rich and balanced educational environment nurturing the whole student – academically, vocationally, socially, morally, spiritually, emotionally and environmentally. We promote a balanced, healthy lifestyle, demonstrated through policies regarding Academy meals, involvement in sporting activities and ecological building design. Our goal is to raise aspirations, unlock students’ potential and work towards achieving excellence through encouraging a ‘can do’ culture which nurtures confident and competent people. We believe this can be achieved through high-quality facilities, outstanding staff, clear leadership, a positive, affirming environment, and a partnership between students, parents/carers and the Academy. Parents and carers are positively engaged in supporting their children.
After this apprenticeship:
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- We are looking for someone who would like to gain experience and if you have been a super star throughout the apprenticeship course, then we will be looking at long term employment.
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