Level 3 Business Administrator Apprenticeship – Hasmonean Primary School

About the Role

This apprenticeship offers an excellent opportunity for a friendly, organised, and motivated individual to gain valuable experience within a busy primary school office.

Main Duties

• Provide general administrative support within the school office
• Maintain accurate pupil and parent records using Arbor, the school's Management Information System (MIS)
• Support the administration of daily pupil attendance registers
• Answer telephone calls and take accurate messages
• Welcome visitors, assist with signing-in procedures, and direct them appropriately
• Support the Business Manager with ordering school supplies and resources
• Check, unpack, and organise deliveries when orders arrive
• Assist with processing supplier invoices within the school's finance systems
• Support teachers with the administration of educational visits and school trips
• Assist with collecting payments and funds where required
• Produce and prepare routine correspondence and administrative documents
• Maintain confidentiality when handling sensitive pupil and school information
• Build positive working relationships with staff, parents, pupils, and visitors
• Comply with school policies relating to safeguarding, health and safety, confidentiality, and data protection
• Attend training sessions, meetings, and professional development activities
• Undertake any other reasonable administrative duties as directed by the Business Manager or senior leadership team

Apprenticeship Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Skills and Abilities

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.