Charles Taylor
Liability Adjuster
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Liability Adjuster
The Role
Loss Adjuster
Loss adjusters are instructed by their Principals to undertake detailed and thorough investigations regarding a claim, determining if payment is warranted, negotiating a financial settlement, and authorising payments to the Insured. Once the Insured makes a claim on their insurance policy, you will first investigate the claim to determine if it is legitimate and whether the policy covers the damage/loss.
Key Responsibilities
To perform a loss adjusting function for all claims and develop existing skills to assist in other areas of loss adjusting, including:
- Receiving and acknowledging new instructions from clients
- Undertaking site visits, meeting with Insurers, Reinsurers, Brokers, Claimants, Insureds, and other interested parties, predominantly in the UK (and possibly Europe)
- Preparing detailed reports and email advice on all aspects of the claim, including reviewing policies and contracts while planning and recommending future actions
- Instructing and managing third-party experts as necessary
- Regularly communicating with stakeholders, calculating and approving payments, and initiating other relevant communications where required
- Calculating, proposing, and agreeing settlements on claims, alongside preparing final reports
To assist in and develop the effective marketing of Charles Taylor adjusting, including:
- Building working relationships with existing Clients
- Identifying and devising approaches for new Clients
- Supporting colleagues with marketing-related functions
- Assisting in preparing and delivering presentations to Clients
- Hosting and attending social events associated with the business
- Undertaking ad hoc duties assigned by management, as long as they align with your qualifications and role
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To champion Charles Taylor’s core values: Agility, Integrity, Care, and Collaboration.
Required Skills
- 2–5 years’ of experience as a Liability Loss Adjuster
- Post-qualification experience is desirable but not mandatory
- Excellent written and verbal communication skills
- Ability to work both independently and collaboratively in a team
- Strong interpersonal and people skills
About Us
Founded in 1884 as a mutual insurance association by coal merchant Charles Taylor, our heritage dictated our ethos of astute management and trusted partnerships. Today, Charles Taylor is a global leader providing insurance services and technology solutions with a team of ~4,000 experts spanning 120+ countries across every continent.
Our unmatched expertise—covering roles from loss adjusters to forensic accountants—empowers the global insurance market to overcome critical challenges. Our trusted partnerships model is built on trust and collaboration, ensuring long-term relationships with clients. Through our potent technology platform, we enhance customer experiences from inception to resolution. Global reach ensures our clients receive seamless, accessible support wherever they operate.
Our adjusting team boasts a technologically advanced group of specialists in commercial losses, claims across major lines and geographies, handling complex cases of all scales. We manage both onshore and offshore claims through four key divisions:
- Property
- Casualty
- Technical & Special Risks
- Marine
- Aviation
- Natural Resources
Our Property and Casualty unit is renowned for its adjusting and technical services, comprising:
- Chartered loss adjusters
- Engineers and surveyors
- Insurance professionals
- Arbitrators and mediators
- Qualified lawyers
- Chartered accountants and expert witnesses
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We leverage a multi-disciplinary, global approach to expedite recovery, delivering tailored solutions to complex, high-value claims with a proactive mindset.
Why Join Charles Taylor?
We prioritise both business growth and our people, fostering a culture built on our five key values:
- Accountability: Taking ownership and accountability for Charles Taylor’s success.
- Agility: Learning, evolving, and adapting quickly to change to stay competitive.
- Care: Emphasising compassion and genuine connection with others.
- Collaboration: Celebrating unity in diversity to achieve success together.
- Integrity: Operating with responsibility, transparency, and mutual respect.
Let our values drive professional fulfilment and seamless collaboration, creating lasting impact in the insurance industry.
Professional Growth
We invest in your future:
- Structured onboarding
- Job-specific skills development
- Access to training programmes, including online and in-person learning.
- Study assistance for professional qualifications
Commitment to Diversity & Inclusion
We are proud to be an Inclusive Employer, fostering an environment of mutual respect. Zero tolerance exists for any discrimination based on:
- Age
- Disability
- Gender identity and expression
- Marital or family status
- Race
- Religion
- Sex
- Sexual orientation
We embrace Diversity, Equity, and Inclusion (DEI) to shape better insurance solutions. By respecting and celebrating everyone’s unique contributions, we empower our teams to thrive. Our transparent, fair recruitment process ensures an equitable hiring experience. Join us to make a difference today!
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