Sedgwick
Liability Technical Quality Lead
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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Liability Technical Quality Lead
Job Location: Leeds / UK / Hybrid
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Are you an experienced liability claims professional with a passion for technical excellence, quality improvement, and developing others?
We’re looking for a Liability Technical Quality Lead to join our Technical Governance team, playing a key role in strengthening the quality, consistency, and technical standards of liability claims handling across our TPA business.
This is an opportunity to step beyond traditional claims handling and build broader influence across the function. You’ll work closely with claims teams, leaders, and clients to drive technical improvement, support capability development, and help shape a culture centred on learning, coaching, and continuous improvement.
The role combines technical leadership with oversight responsibility and continued direct involvement in claims handling through a small caseload. If you enjoy influencing positive change, supporting others to grow, and using your technical expertise to deliver high-quality outcomes, we’d love to hear from you.
- You’ll lead technical audits, file quality reviews and case assessments across liability claims handling activity, identifying technical trends, governance risks, and development opportunities to support continuous improvement and operational performance.
- You’ll deliver clear coaching, technical guidance, and performance feedback to claims colleagues and leadership teams, while supporting the design and delivery of technical training, best practice frameworks, and guidance materials across the business.
- You’ll also act as a senior technical referral point on complex, litigated, and high-value liability claims matters, managing quality oversight activity across key client accounts while maintaining a small caseload to retain hands-on involvement in claims handling and technical decision making.
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If you enjoy influencing positive change, supporting others to grow, and using your technical expertise to deliver high-quality outcomes, we’d love to hear from you.
The skills you will have when you apply:
- Significant liability claims handling experience with strong technical expertise across EL, PL, Products Liability, and property-related claims
- Experience completing technical audits and quality reviews within a claims environment
- Strong analytical capability, decision-making skills, and the ability to identify continuous improvement opportunities
- Excellent communication, stakeholder management, and coaching skills, with experience delivering technical feedback and guidance
- Proven ability to influence technical standards, support capability development, and drive quality improvement initiatives
- Strong understanding of legal, regulatory, and customer outcome requirements relevant to liability claims handling
What we’ll give you for this role:
Remuneration & more
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
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Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Wellbeing and digital GP apps
- Group Income Protection
Other Benefits
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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