The Construction Index Ltd
Liaison officer
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Salary: £35000 - £40000 per annum + FTC + Family Feel + Package
Type: Full Time
Region: UK - East
Town/City: Basildon, Essex
Posted: 17/07/2026
Reference: BBBH25976_1784296633
Job Description
Liaison Officer
Basildon
£35,000 - £40,000 + Fixed Term Contract (12-18 months) + Family Run Business + Career Progression + Supportive Team + Package + Immediate Start
Are you a people-focused professional with experience managing customer relationships, coordinating stakeholders or working within property management? Are you looking for a role where your communication skills can make a real difference while becoming an integral part of a close-knit, growing business?
This is an exciting opportunity to join a successful, family-run construction company delivering a major cladding remediation project in Basildon for 12-18 months. You'll be the key point of contact between residents, clients and site teams, ensuring clear communication throughout the project and helping deliver an outstanding customer experience.
Your Role
As a Liaison Officer, you will:
- Act as the main point of contact for residents throughout the cladding remediation project.
- Provide regular updates on planned works, timescales and project progress.
- Manage resident enquiries, concerns and complaints professionally and efficiently.
- Coordinate access arrangements between residents and site teams.
- Build positive relationships with residents, clients and subcontractors.
- Maintain accurate records of communications and resident interactions.
- Work four days on site in Basildon and one day from the Ilford office.
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The Successful Liaison Officer Will Need
- Previous experience in a customer-facing role such as Property Manager, Housing Officer, Lettings, Customer Service, Resident Liaison or similar.
- No previous construction experience needed.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A professional, empathetic and approachable manner.
- A full UK driving licence is desirable.
- To be based within a commutable distance of Basildon and Ilford.
If interested, please apply and contact Georgia or Eran.
Keywords: Liaison Officer, Resident Liaison Officer, Property Manager, Housing Officer, Lettings Negotiator, Lettings Manager, Customer Service Manager, Property Coordinator, Resident Services, Customer Care, Cladding, Cladding Remediation, Refurbishment, Construction, Basildon, Essex, Ilford, Tottenham, Enfield
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This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website at futureengineer.co.uk to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants; however, due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.
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