Butler Rose
Liaison Team Leader - Payroll
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Liaison Team Leader – Shared Services (Permanent)
Location: London (Hybrid – 2 days per week in office)
Salary: £40,000 – £50,000
Butler Rose is working alongside our large, complex Business Services client who is seeking an experienced Liaison Team Leader to lead service delivery, stakeholder engagement, and operational performance across a high-volume, multi-client environment.
This is a hands-on leadership role suited to an experienced team manager who can balance people leadership, operational oversight, and continuous improvement within a fast-paced shared services function. The organisation operates across multiple entities with complex operational processes, requiring strong communication, governance, and service management capabilities.
Key Responsibilities
- Lead, coach, and develop a team of Liaison Officers to deliver high-quality service
- Manage day-to-day operations, workloads, and resource planning
- Set clear objectives, KPIs, and performance expectations across the team
- Monitor workflows, SLAs, and service delivery metrics
- Act as a senior escalation point for complex payroll queries and operational issues
- Build strong relationships with internal stakeholders, clients, and external partners
- Support communication between operations, finance, payroll, sales, and wider business functions
- Identify process gaps, inefficiencies, and opportunities for improvement
- Maintain SOPs, governance processes, and operational documentation
- Produce reporting and insight on team performance, service levels, and business impact
- Support system enhancements, automation initiatives, and transformation projects
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Candidate Profile
- Previous experience leading a team within operations, shared services, customer service, or a similar environment
- Previous experience within payroll operations, preferably international operations
- Strong stakeholder management skills with confidence engaging at all levels
- Experience managing KPIs, SLAs, and service performance
- Ability to manage multiple priorities within a fast-paced environment
- Strong problem-solving skills with a practical, solutions-focused approach
- Experience improving processes and implementing operational change
- Excellent communication and leadership skills
- Commercially aware with a focus on service excellence
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Why apply with us?
- Permanent opportunity within a large, established business services organisation
- Hybrid working model (2 days per week in the London office)
- Competitive salary package (£40,000 – £50,000)
- Opportunity to influence service improvements and team development
- Exposure to senior stakeholders and cross-functional projects
This is an excellent opportunity to join a dynamic organisation during a period of transformation, operational enhancement, and continued growth.
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