Recovery Focus
Liasion & Diversion Volunteer
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Volunteer Role Description
Role Title
Volunteer Liaison and Diversion Team
Team Reporting To
Andrew Luck – Emma Hart
Location
Thinford Investigate Hub – Community Based
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a Real Difference in Your Community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing, or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Brief Description of Project
The role of the Liaison and Diversion team works with people who come into contact with the police and courts. We identify unmet needs and help them to access the right support. We are looking for compassionate, approachable, and reliable volunteers to join our team to be there for someone when it really matters.
Details of the Role & Tasks
We value our volunteers and seek to ensure their diverse roles are rewarding and beneficial to all. Waythrough holds the Investors in Volunteers accreditation.
The Role:
This role aims to improve the service we provide to those involved in the criminal justice system. We aim to focus and improve processes, systems, and support that enable others to receive the specialist and person-centred support they require.
Tasks May Include:
- Support service users involved in the criminal justice system
- Support service users to plan and attend appointments, community activities, and sessions.
- Encourage engagement, interaction, and positive behaviour in line with guidance from staff
- Help maintain a safe and supportive environment.
- Always maintain confidentiality, in line with Waythrough and NHS policy.
- Follow safeguarding procedures and report any concerns immediately to named supervisors.
- Report any health and safety concerns
- Work alongside staff and other volunteers as part of a team.
- Following instructions.
Personal Qualities
We would like you to bring to the role:
- Non-judgmental towards people with lived experience
- Good time keeping
- Able to work as part of a team, on own initiative, and to instruction
- An understanding of Waythrough – information is available on our website, and you can call a specific project to make enquiries.
- A genuine interest in being part of the mission, vision, and promise of Waythrough
- Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training
- Lived experience relevant to this role is welcomed and valued, particularly experiences that help you empathise with and support individuals involved in the criminal justice system
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What Volunteers Can Expect from Us:
Volunteering with Waythrough offers people a unique chance to have a significant positive impact on people’s lives. We work both with and within diverse communities across the UK, and every day we see people making positive changes to turn their lives around.
We also offer:
- Regular supervision and support
- The opportunity to learn and practice new skills
- The opportunity to be part of a team and the wider Waythrough organisation
- Reasonable travel expenses reimbursed with proof of journey
- Opportunities to progress and experience other areas of Waythrough's work
Induction Training Requirement:
All volunteers will be expected to complete induction training before their agreed start date. This training ensures you have the knowledge and confidence to carry out your role safely and effectively. Induction can be completed online or in person, and details will be provided during the onboarding process.
Our Values:
Our values underpin everything we do – from how we work together through to how we design and deliver services. All our work to fulfil this vision is strengthened by our values.
- Kindness - be generous, caring, and understanding.
- Courage - be bold, trust, commit.
- Respect - everyone deserves dignity.
Location:
Thinford Investigative Hub and Community Based, we are looking for 4 volunteers from Durham, Darlington, or Teeside.
Timing:
Volunteer hours will be agreed in advance and may vary during staff annual leave and holidays.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
- Discounts from various schemes
- Training and personal development
- A chance to make a real difference in people’s lives
- Free induction and role-specific training
- Support from experienced staff and regular supervision
- Opportunities to meet new people and develop your confidence
- Reimbursement for travel and agreed expenses
- Valuable experience that can support your personal or career development
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Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
How to Apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.
Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.
Closing date:
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing, and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year, our services support around 125,000 people.
Bringing together two big organisations is not a small task, and it’ll take a while to fully integrate our systems, processes, and approaches. That’s why you will notice various brands including, ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands).
Aquarius
Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol, and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems.
Our roles across the organisation include Practitioners and Administrators as well as Team Managers.
Find out more at www.aquarius.org.uk
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