University of Surrey
Library and Learning Advisor
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The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.
We are ambitious and have a bold vision of what we want to achieve – shaping ourselves into one of the best universities in the world, achieved through the talents and endeavours of every employee.
Our culture empowers people to realise this aim and to collectively – and individually – make a real difference.
Library User Engagement Officer
The Role
You will be at the heart of our library’s daily operations, ensuring a welcoming environment for all users, including:
- In-person support from the Library Welcome Desk
- Remote assistance for students, staff, and visitors engaged in studying and researching
Key Responsibilities Include
- Assisting students, staff, and visitors with information and support services (both in-person and online)
- Answering first-line enquiries, including:
- Guidance on accessing resources, collections, and membership services
- Support for digital resources and printing services
- Handling information enquiries and library account issues
- Facilitating book retrievals
- Ensuring positive and inclusive library experiences by optimising our learning spaces
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About You
We are seeking an enthusiastic and confident individual with a passion for delivering exceptional customer service. Ideal candidates should:
- Demonstrate versatility, handling multiple enquiries efficiently at our bustling Library Welcome Desk (both in-person and online)
- Be proactive, organised, reliable, and great communicators, delivering services with a smile
- Operate independently, with:
- Strong IT skills
- Excellent problem-solving abilities
- Ability to act as the primary point of contact for any service-related issues
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What We Can Offer
In addition to a competitive salary, we provide:
- Yearly incremental pay rise
- Generous annual leave: 25 days holiday + 7 university closure days + 8 bank holidays (pro rata for part-time roles)
- Generous pension scheme
- Access to world-class leisure facilities on campus
- A selection of attractive travel schemes
- Family-friendly perks, including:
- On-site nursery services
How to Apply
To apply, visit the University’s website and:
- Upload your CV alongside a tailored application
- Complete brief questions to validate your suitability for the role
For further details or to discuss our plans, feel free to contact:
- Sally Hoadley (Library Experience Lead)
- Email: s.hoadley@surrey.ac.uk
Interviews will be held on Tuesday, 21st July.
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