Co-op
Licencing Support Analyst
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Licencing Support Analyst
Licencing Support Advisor (Work Level 6C)
:** £25,430 to £27,000 plus excellent benefits
Location: Manchester city centre (hybrid working between home and two days per week in the office) More info: hybrid working policy
About the Role
We're looking for a Licencing Support Advisor to join our Business Support Services team within our wider Co-op Business Services (CBS) organisation. CBS comprises diverse teams dedicated to delivering high-quality, reliable, and cost-effective business services across the Co-op.
As a Licencing Support Advisor, you’ll play a key role in supporting and realising our group vision of "co-operating to build more value for member-owners every day".
In this role, you’ll provide administrative and operational support for alcohol licencing, legality requirements, and compliance efforts within our food retail stores. This involves managing licencing applications, maintaining accurate records, ensuring GDPR compliance, and collaborating across multiple teams.
Why This Role Matters
As a Licencing Support Advisor, you’ll help:
- Protect our business by ensuring compliance with UK licencing laws.
- Support our colleagues and food store teams to trade legally and responsibly.
- Enable compliant trade while upholding our ethical commitment to customers and members.
Responsibilities
You’ll be responsible for:
- Processing and administrating alcohol licencing applications to ensure full compliance with UK laws.
- Supporting Licencing Practitioners with:
- Managing voluminous paperwork and incoming requests.
- Processing payments and assisting with applications.
- Maintaining accurate, GDPR-compliant records.
- Participating in licensing transformation projects.
- Collaborating with Legal, Finance, Food Operations, and Property teams.
- Providing behavioural insights and legal trade guidance to store colleagues.
- Managing external relationships with local authorities, regulatory bodies, and external legal suppliers.
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What You’ll Need
Our roles are designed to be as accessible as possible, so we only ask for minimum essential criteria. To succeed here, you’ll bring:
- An eye for detail to ensure records are up-to-date and compliant in strictly regulated environments.
- Strong communications and customer service skills to liaise effectively with colleagues and external bodies.
- Data fluency to manage large volumes of licencing and administrative data.
- Familiarity with IT systems, including Microsoft Office suite, with the willingness to learn new platforms.
Training and a personal alcohol licence will be provided.
Why Join Co-op?
Here, you’ll join an organisation owned by 4.7 million member-owners, and shape it for the better. Here’s how we support you:
Benefits and Perks
- Annual bonus scheme (based on performance)
- 32 days holiday (after eight years, rising from 28) + bank holidays
- Pension scheme with up to 10% employer contributions
- Pricing perks: 30% off Co-op products + 10% off partner brands
- Stream: Early access to a portion of each paycheck.
- Virtual healthcare support, including:
- Virtual GP appointments.
- Mental health, nutrition, and fitness advice.
- 24/7 colleague support helpline
- Continuous career development:
- Training opportunities tailored to your goals.
- Support for progression within and beyond Co-op.
- Award-winning schemes, including:
- Cycle-to-work scheme
- Additional wellness and financial benefits spark.
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A Place You’ll Belong
At Co-op, we value diversity, inclusivity, and community. Our teams reflect the communities we serve—you’re welcome here, and you’ll thrive.
If you have a disability or long-term condition, we’ll make any reasonable adjustments to support your success through recruitment and beyond. We’re also part of the Disability Confident scheme: if you’re disabled and meet the essential criteria, you’ll get an interview guarantee.
🔗 Learn more about our inclusion strategy
Next Steps
Appling involves an online assessment (50 minutes). If you’re already a Co-op colleague, you won’t need to complete it again.
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