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Company Description
LensCrafters is dedicated to combining advanced optical technology with a personal, patient-centered approach to eye care. The company focuses on delivering high-quality vision services and eyewear, upholding some of the highest optical standards in the industry. Team members are supported with ongoing learning and development to help them provide exceptional experiences for patients and customers. LensCrafters fosters a culture of care, ensuring associates are well supported so they can focus on delivering outstanding service. As part of EssilorLuxottica, a global leader in ophthalmic lenses, frames, and sunglasses, LensCrafters offers access to innovative products, tools, and career growth opportunities.
Role Description
This full-time Licensed Optician role is an on-site position located at LensCrafters in Crossgates. The Licensed Optician will interpret prescriptions, assist patients in selecting frames and lenses, and ensure proper fitting, measurements, and adjustments for optimal vision and comfort. Daily responsibilities include:
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- Educating patients on lens options and treatments
- Verifying and ordering eyewear
- Performing quality checks
- Maintaining accurate records
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The role involves collaborating closely with doctors of optometry and store leadership to support clinical excellence, outstanding customer service, and compliance with state licensing regulations. The Licensed Optician will also help maintain a clean, organized optical area and contribute to sales goals through ethical, needs-based recommendations.
Qualifications
- Active state optician license in good standing and eligibility to practice as a Licensed Optician
- Technical optical skills, including prescription interpretation, lens selection, frame fitting, measurements (PD, segment height), adjustments, and repairs
- Customer and patient service skills, including clear communication, empathy, active listening, and the ability to educate patients on lens features and benefits
- Retail and sales skills, including consultative selling, product knowledge, and ability to meet or exceed store performance and quality goals
- Organization and accuracy skills, including attention to detail, recordkeeping, order verification, and adherence to safety and quality standards
- Ability to work on-site full time in Crossgates, including evenings, weekends, and holidays as needed
- Comfort working with digital tools and optical equipment; familiarity with practice management or point-of-sale systems is beneficial
- Previous experience as an optician or in optical retail is preferred; additional certifications (ABO/NCLE) are a plus
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