Office of Rail and Road (ORR)
Licensing and Service Delivery Manager
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Licensing and Service Delivery Manager
We're looking for a Licensing and Service Delivery Manager to join our Railway Safety Directorate. This role can be based at any of our office locations: London, Birmingham, Bristol, Manchester, York, Glasgow. At ORR we have adopted hybrid working and are currently expected to work from a workplace location for a minimum of two days per week or 40%.
About Us
The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways and monitor of performance on England’s strategic road network.
This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future and equipped with the capabilities and ways of working required to support sector-wide rail reform, while contributing to the government’s broader agenda on regulatory reform and economic growth. Further detail on our future role is set out here.
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About the Team
The Health and Safety Policy Team is a close-knit, professional and supportive team. It brings together policy, analysis and industry insight to strengthen how rail safety is managed across Britain. We work collaboratively across ORR and with external partners to turn complex issues into clear, practical policy solutions. We are also responsible for the delivery of GB’s statutory train driving licence regime.
The Role
The Licensing and Service Delivery Manager will:
- Lead the delivery of the statutory train driving licence service, ensuring train driving licences are issued and renewed accurately, efficiently and in line with legal requirements
- Act as the main point of contact for train operators and colleagues, providing expert advice and resolving service delivery issues
- Drive continuous improvements to the Train Driving Licences Portal and related processes, guidance and systems, working closely with operators and external suppliers to deliver a more efficient and user-focused service
- Support the Head of Team on wider train driving licence activities, including potential legislative reform, helping to shape future policy and regulatory requirements
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This role contributes directly to railway safety and regulatory compliance by ensuring train drivers are appropriately licensed and operators can efficiently meet their legal obligations. By improving systems and processes, the role enhances service quality, reduces administrative burden and supports a modern, effective licensing regime for the rail industry.
Please refer to the attached Job Description and Job Information Pack for further details.
About Us
Find out what our colleagues have to say about their ORR careers at Our people | Office of Rail and Road.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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