SHY Aviation
Lifestyle Manager – SHY Lifestyle
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Job Description
The Role
We are seeking an experienced, proactive and highly organised Lifestyle Manager to lead and grow our team.
This is a client-facing role requiring outstanding communication skills, exceptional attention to detail and the ability to anticipate client needs before they arise. You will manage a portfolio of UHNW clients while delivering bespoke lifestyle solutions across travel, dining, entertainment and personal services.
The successful candidate will thrive in a fast-paced environment, enjoy solving complex requests and be passionate about delivering world-class service.
Key Responsibilities
Client Relationship Management
- Manage a dedicated portfolio of UHNW clients
- Build trusted long-term relationships through exceptional service
- Understand each client's personal preferences and anticipate future needs
- Act as the primary point of contact across all lifestyle requests
- Ensure every interaction reflects SHY Lifestyle's luxury brand standards
Concierge & Lifestyle Services
Manage Requests Including
- Luxury hotel reservations
- Restaurant bookings worldwide
- Private villa sourcing
- Private jet and helicopter charters
- Yacht charters
- Luxury cruises
- Chauffeur services
- Event tickets (sports, concerts, theatre)
- VIP access and hospitality
- Exclusive experiences
- Shopping requests
- Gift sourcing
- Family travel arrangements
Travel Planning
- Design bespoke international itineraries
- Source luxury accommodation
- Coordinate flights, transfers and logistics
- Arrange visas where required
- Provide destination recommendations
- Monitor travel and proactively manage schedule changes
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Supplier Management
Develop And Maintain Relationships With
- Luxury hotels
- Restaurant partners
- Private aviation providers
- Yacht brokers
- DMCs
- Tour operators
- Chauffeur companies
- Security providers
- Event organisers
- Luxury retailers
Negotiate preferential rates and VIP amenities wherever possible.
Operations
- Manage requests efficiently using the company CRM
- Maintain accurate client profiles and preferences
- Ensure all bookings are confirmed accurately
- Prepare detailed client itineraries
- Monitor ongoing trips and bookings
- Resolve issues quickly and professionally
- Maintain strict confidentiality at all times
Business Development
- Identify opportunities to enhance client engagement
- Promote additional services where appropriate
- Introduce new supplier partnerships
- Support member retention and client growth
- Represent SHY Lifestyle at networking events and industry functions
Requirements
Skills & Experience
Essential
- Minimum 3 years' experience in luxury concierge, lifestyle management, luxury travel or private aviation and experience in leading a team.
- Experience working with UHNW clientele
- Excellent written and verbal communication
- Strong organisational skills
- Ability to multitask under pressure
- Exceptional attention to detail
- Strong commercial awareness
- High level of discretion and confidentiality
- Flexible approach to working hours
- Proficiency with Microsoft Office and CRM systems
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Desirable
- Existing luxury hospitality network
- Knowledge of private aviation and yacht charter
- Experience with GDS systems
- Additional language(s)
- Experience within a luxury travel agency, family office or concierge company
Personal Attributes
The Ideal Candidate Will Be
- Professional and polished
- Calm under pressure
- Resourceful and solution-oriented
- Personable and confident
- Highly organised
- Adaptable and flexible
- Passionate about luxury hospitality
- Commercially minded
- Proactive rather than reactive
- Able to think creatively to fulfil unique client requests
Benefits
Working Hours
- Full-time
- Monday–Friday (9am to 5pm), with flexibility outside standard office hours
- Participation in an out-of-hours rota may be required
- International travel may occasionally be required
What We Offer
- Competitive salary
- Performance-based commission scheme
- Career progression within a growing luxury lifestyle business
- Ongoing training and development
- Access to exclusive hospitality events and industry partners
- Opportunity to go on FAM trips and global work-related conferences
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