Orona Group
Lift Service Supervisor
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Orona
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.
Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.
Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
- 1 out of every 10 new lifts in Europe is an Orona lift
- 100 countries have Orona products installed
- 300,000 lifts worldwide with Orona technology
- 25,000,000 We bring more than 25 million people every day to their destination
- Number 1 in production capacity in Europe for complete lifts
- 1st company in the sector worldwide certified in Ecodesign - ISO 14006.
More information at www.orona.co.uk
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
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The Role
We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
- All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month.
- Reviewing and influencing engineers productivity
- Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinating any resolution actions required with engineers and FT's
- Managing isolated lifts to ensure minimum downtime and rapid resolution.
- Co-ordinating external and internal training requirements and mentoring the teams progression.
- Undertaking Maintenance Audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair
What We’re Looking For
To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background ( Mechanical or Electronics) Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
- Clean UK driving licence (essential)
- Right to Work in the UK (mandatory)
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If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.
Why Join ORONA?
We offer more than just a job — we offer long-term career development within a stable and growing company.
What We Offer
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
- Eye Care: Eyecare vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
To apply
You will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background ( Mechanical or Electronics)
- Must be eligible to work within the UK
- Must have a clean UK driving licence
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