Orona
Lift Service Supervisor
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Service Supervisor — ORONA (Sunbury Office)
At ORONA, we are global leaders in the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps, and walkways. Operating in over 100 countries and managing 330,000 lifts worldwide, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
We are currently seeking a Service Supervisor to join our busy Sunbury office. The successful candidate will work closely with the Service Manager, managing day-to-day operations that include both office-based and field-based activities to support the service and call-out team.
Key Responsibilities
- Manage and coordinate Service Engineers and Field Technicians for optimal performance.
- Provide technical assistance and guidance to the service team.
- Establish and optimise engineers' routing schedules on the MS2 app, balancing productivity with reduced travel times, fuel costs, and minimised downtime.
- Ensure all planned visits are completed per monthly calendar targets.
- Review and enhance engineer productivity metrics for continuous improvement.
- Handle call-outs efficiently, troubleshoot lifts, follow up with clients, and propose solutions while coordinating action with engineers and field technicians.
- Manage isolated lifts to ensure minimal downtime and rapid resolution.
- Coordinate internal and external training, mentoring team development.
- Conduct maintenance audits and uphold health & safety compliance (H&S).
- Offer customer technical support, including repair and improvement actions.
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What We’re Looking For
To be considered for the role, you must meet the following criteria:
- Demonstrated experience as a Service or Repairs Engineer, minimum NVQ Level 3, or equivalent qualification/experience.
- Engineering background (Mechanical or Electronics).
- Preferred quality: Experience managing or coordinating a team (training provided by the Service Management Team).
- Must hold a clean UK driving licence (essential).
- Right to Work in the UK (mandatory).
If you are ambitious, safety-driven, and eager to advance your lift engineering career, we invite your application!
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Why Join ORONA?
With ORONA, you join a company committed to long-term career growth within a stable and expanding organisation.
Benefits
- Competitive salary reflecting your skills and experience.
- 25 days annual leave (increasing to 30 days with service), plus 8 public holidays.
- Secure future via a pension plan with increasing company contributions.
- Financial peace of mind with life insurance for you and your loved ones.
- Medical Cash Back Plan + 24/7 GP access.
- Enhanced leave for family-related events and emergencies.
- Employee Assistance Programme for confidential support (personnel/work-related).
- Eyecare vouchers to maintain your vision.
- Long Service Awards to celebrate career milestones.
- Recruitment referral fee for helping onboard top talent.
- Continuous professional development with training and career progression opportunities.
Join ORONA and help move the world safely and efficiently—every day.
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