Frasers Hospitality
Linen Porter
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Linen Porter
Housekeeping Team Role – Linen Porter & Public Area Cleaner
Rate of Pay
£13.07 per hour| 26 hours per week (16 hours: Linen Porter, weekends | 9 hours: Public Area Cleaner, weekdays)
Contract Type
Permanent
Working Location
Malmaison Brighton
About the Role
As part of the Housekeeping team, you’ll play a critical role in ensuring smooth operations across two key areas:
-
Linen Porter (16 hours/week) Move and organise linen efficiently, supporting Room Attendants in maintaining guest rooms.
- Some guest interaction required.
- Requires working independently at times.
- Must speak conversational English.
-
Public Area Cleaner (9 hours/week, 3 weekdays) Maintain high standards in guest-facing spaces across the hotel.
Flexibility is offered for weekday shifts, agreeing schedules where possible to manage work-life balance. However, weekend hours are fixed (all linen porter duties occur at weekends).
Key Responsibilities
- Lift, move, disassemble, and replenish linen across all levels of the hotel during set hours.
- Uphold strict hygiene standards for both linen and guest areas.
- Report any linen/utility issues or replaced linens promptly to your team member or reporting manager.
- Perform basic cleaning tasks for public areas like lobby, F&B spaces, and meeting rooms based on cleaning standards.
- Ensure security and confidentiality of housekeeping operations.
- Maintain an image of professionalism and malish abroad.
The Role Requir Professionalism
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- No formal experience needed, but enthusiasm for supporting a luxury hotel is essential.
- ability to work in a fast-paced environment and complete tasks physically, ensuring their smooth running.
- Passionate about giving guests a luxurious stay and maintaining consistent quality in all room inspections.
Flourishing within hospitality demands general physical fitness. Full training in equipment and chemical usage is provided, along with support for the apprenticeship scheme later on.
Learning Opportunities
Malmaison actively encourages internal development, with plans to onboard 100+ new apprentices by year-end. After your probation, you may qualify for their full-term apprenticeship programme.
Benefits Package
Malmaison offers competitive pay along with a range of exclusive benefits:
Hotel Stays & Food
- Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Group (as low as £65/night).
- 50% off the best available room rate for friends and family stays.
- 35% off when dining in their Chez Mal Brasseries and Bistros.
Discounts & Support
- High Street discounts: Book holidays, save on shopping, cinema, and experiences.
- Cycle-to-work scheme—save up to 40% on bikes.
- Healthcare cash plans (dental, optical, medical) from £5/month.
Rewards & Recognition
- Referral bonuses: Up to £1,500 for staff referring successful hires.
- Hand-picked uniform that looks professional.
Wellbeing & Community
- Wellness initiatives (Pay Day Treats, Popcorn Day, Mental Health Awareness Week).
- Complimentary Doors & Breakfast on every 1st, 3rd, and 5th anniversary.
- 2 days of paid volunteer work per year supporting sustainability charities.
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Financial Flexibility
- Wagestream tool to access earned pay upfront, manage expenses, and save better.
Sustainability Commitment
Malmaison Hotel prides itself on reducing its environmental footprint:
- 100% renewable energy, primarily from UK wind farms.
- 70% recycling rate in hotels, sustained by a dedicated Sustainability Council.
- Eco-friendly cleaning methods: Chemical-free for guest linens/public areas; enzyme-based kitchen system.
Work Life Balance
Predominantly fixed shifts, typically 9am–3pm (3 days of the week), with optional flexibility in start times (9am–10am). Earlier start times can be discussed.
About the Company
Malmaison is a flag of Frasers Hospitality, operating 16 luxury hotel locations across the UK. Known for:
- Distinctive boutique style and ambiance.
- A welcoming, warm, hands-on atmosphere with excellent food/service standards.
We thrive on passionate, service-focused people who make a difference every day.
Equal Opportunities
Frasers Group, including Malmaison and Hotel du Vin, is an equal opportunities employer. We welcome applications from diverse backgrounds—age, gender, race, disability, religion, and sexual orientation are non-disclosure factors.
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