Canonical
Linux Desktop Support Associate (London UK office)
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Linux Engineer/Administrator – Customer Success @ Canonical
This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open-source products.
You will be accountable for delivering technical support to employees and customers, as well as facilitating AV support for office conferences and events. If you have a passion for technology and a willingness to learn, you’ll thrive working with some of the best professionals in the industry at Canonical.
About Canonical
Canonical is a leading provider of open-source software and operating systems used globally by enterprises and technology markets. Ubuntu, their flagship platform, powers breakthrough initiatives across:
- Public cloud
- Data science
- AI
- Engineering innovation
- IoT
Their customers include:
- Top public cloud and silicon providers
- Leaders in multiple industry sectors
Canonical fosters global distributed collaboration, with 1,100+ colleagues across 75+ countries, operating in a distributed work environment with in-person sprints held twice to four times a year in engaging locations worldwide. The company is founder-led, profitable, and growing.
The Role
Location: Office-based in London, England
Key Responsibilities
- Investigate and escalate customer-reported issues by researching and resolving problems related to Canonical’s portfolio of products.
- Collaborate with customers via phone, ticketing systems, and remote sessions to troubleshoot and resolve issues.
- Ensure ownership of support cases with adherence to Service Level Agreements (SLAs) while prioritising high customer satisfaction.
- Familiarise yourself with and support the technical infrastructure for office operations, events, and customer demos.
- Provide technical onboarding support for new employees.
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Daily Work:
- Deliver outstanding technical support across the Desktop and Server stack.
- Serve as an excellent communicator while prioritising service-oriented professionalism.
- Actively engage in training sessions, team gatherings, and company events to stay updated on new products and technologies.
Requirements
Essential
- Fluent written and spoken English with excellent presentation skills.
- Exceptional academic track record from secondary school and university (or a compelling alternative narrative if not a traditional pathway).
- Proven ability to exceed expectations and achieve exceptional results.
- Practical experience with:
- Linux troubleshooting (log analysis, debugging via stack traces, and fine-tuning configuration files).
- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Solid knowledge or hands-on experience in:
- Networking
- Virtualisation / Cloud
- Containers
- Storage technologies
- Ability to learn quickly, thrive in dynamic environments, and handle customer-facing pressure.
- Willingness to travel internationally twice a year for events lasting up to two weeks.
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Benefits
Compensation & Recognition
- Globalised compensation based on geographical location, experience, and performance, with annual reviews.
- Performance-driven annual bonus or commission.
- USD 2,000 personal learning and development budget yearly.
Work Environment & Perks
- Distributed work with two annual in-person team sprints in global locations.
- Priority Pass and travel upgrades for long-haul company events.
- Annual holiday leave (with generous cultural considerations).
- Maternity and paternity leave policies.
- Employee Assistance Programme.
- Opportunities to travel and meet colleagues across the world.
About Canonical
Canonical is a pioneering tech firm at the forefront of the global open-source movement. As the company behind Ubuntu—one of the most influential open-source projects supporting AI, IoT, and cloud technology—they are shaping the future of software.
Canonical recruits globally, setting a high bar for potential employees. Excellence is expected—this is a workplace demanding the best.
Note: Most Canonical colleagues have worked remotely since its foundation in 2004. Joining them is a step into a dynamic, shape-shifting future, challenging you to think differently, innovate, and continuously improve.
Canonical is an equal opportunity employer: We foster a diverse, inclusive workplace where all backgrounds are considered, and discrimination is prohibited. Diversity enhances both team culture and product development.
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