Litigation Operations Senior Consultant, Projects & Technology – Remote

Required Experience, Education and Skills

• Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.
• Typically, a minimum of 8 years of relevant legal, legal operations, or litigation operations experience.
• 3–4 years of people leadership or supervisory experience.
• Demonstrated experience managing operational functions and supporting cross-functional initiatives.
• Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions.
• Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology.
• Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts.
• Demonstrated ability to manage people, prioritize competing demands, and operate with limited direction.
• Proven ability to analyze issues, develop solutions, and support implementation.
• Strong interpersonal, written, and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and matter or case management systems; ability to prepare reports and analyses.
• Ability to lead meetings and collaborate across functions

What would make us excited about you?

• Litigation operations experience within a law firm, staff counsel organization, or insurance company.
• Experience supporting attorneys, paralegals, and legal support staff in a litigation environment.
• Paralegal certification or other relevant professional certifications.
• 3–4 years of people leadership or supervisory experience.
• Change management, project management and/or process improvement certification.
• Experience preparing presentations and documenting workflows using PowerPoint or similar tools.
• Knowledge of change management or project management methodologies.
• Experience supporting multiple law offices or geographically dispersed teams.
• Experience leading moderately complex projects involving multiple stakeholders.
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

• Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.
• Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.
• Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.
• Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
• Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

#LI-SD1

The national average salary range for this position is $80,865.00-$89,850.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $80,865.00-$107,900.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.

This job posting will be unposted on Fri, 24 Jul 2026.