Lloyds Banking Group
Lloyds Banking Group Customer Support - Belfast
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Lloyds Banking Group Customer Support - Belfast
End Date Friday 10 July 2026
Salary Range £26,200 - £26,200
We support flexible working. Click here for more information on flexible working options.
Customer Support – Branch-Based Role (Full-Time, Belfast Branches)
Job Description Summary
A full-time branch-based opportunity working 35 hours per week.
JOB TITLE
Customer Support
LOCATION(S)
Belfast – Working across Lloyds Banking Group’s Halifax branches within a reasonable distance.
HOURS
35 hours per week, including Saturdays.
WORKING PATTERN
Full-time
SALARY
£26,200 (increasing to £26,950 after 6 months).
What You’ll Be Doing
- Starting in a branch environment, providing face-to-face support to customers.
- Handling everyday banking tasks, but prioritising caring moments—such as:
- Offering reassurance and guidance during bereavement.
- Resolving fraud concerns.
- Supporting vulnerable customers.
- Building confidence with digital banking.
- Tailoring care to individual customer needs.
- Promoting and helping customers use our digital services (online and mobile banking).
- Identifying opportunities to align customers with suitable products and services.
- Not required to have prior banking knowledge—training will be provided.
- Key attributes expected:
- Staying calm under pressure.
- Being adaptable.
- Demonstrating empathy.
- Potential progression into other roles across the Group (e.g., phone, web chat, video, or social media support).
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What We’re Looking for
- Minimum of 12 months of customer service experience.
- A people person:
- Honest, genuine, and caring about financial support (no prior financial experience required).
- The ability to build relationships quickly for exceptional customer experiences.
- Ability to empathise, act with care and integrity.
- Disposition:
- Placing themselves in a customer’s shoes to resolve queries.
- Delivering promises and going above and beyond.
- Team player:
- Collaborating with colleagues to meet customer needs.
Career Growth with Our Skill Progression Framework
Lloyds Banking Group prioritises career development over fixed roles. New colleagues are encouraged to spend a minimum of 12 months mastering customer service skills in this role, earning:
- Expertise in handling complex customer needs.
- Valuable accreditations.
- A deeper understanding of customers, services, and our values.
After building a foundation, progressing into:
- Specialist areas like Digital, Operations, Fraud, Financial Planning.
- Leadership roles.
- Roles including phone, digital, or social media support (e.g., web chat, video consultation).
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This is a place for you
Our commitment:
- Equality and inclusion for employees, customers, and communities.
- A workplace where everyone thrives, learns, and develops.
- Disability confident (reasonable adjustments available at any stage).
Benefits Package
- Pension:
- Contribution of up to 15% of salary.
- Performance-related bonus (with flexed pay).
- Private medical benefit (via BUPA).
- Share schemes.
- Lifestyle benefits:
- Discounted shopping.
- 22 days’ annual leave (pro-rated for part-time, plus bank holidays).
- Wellbeing and family policies:
- Generous parental leave.
- Family-friendly support.
- Uniform:
- Provided free of charge.
- Annual pay reviews (effectively 1 April).
About Lloyds Banking Group
- Mission: To help Britain prosper.
- Focus: Catering to customers, businesses, and communities by shaping future financial services.
- A values-driven culture committed to diversity and an inclusive workplace.
Data and Security Preference
- Only requests for confidential/sensitive information will be made post-interview/acceptance for background checks.
- All information requests are:
- Explained upfront.
- Made within Lloyds Banking Group systems.
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