Lloyds Banking Group
Lloyds Banking Group Customer Support - Belfast
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Lloyds Banking Group Customer Support - Belfast
End Date
Friday 10 July 2026
Salary Range
£26,200 – £26,950 (after 6 months)
We support flexible working. Click here for more information on flexible working options.
Flexible Working Options: • Flexibility in when hours are worked.
Job Title
Customer Support
About the Role
A full-time, branch-based opportunity.
- Duties: 35 hours a week (including Saturdays).
- Location: Belfast – working across our Halifax branches within a reasonable distance.
- Flexibility: Adapts to flexible working arrangements.
What You’ll Be Doing
• Starting in a branch, providing face-to-face customer support. • Handling everyday banking tasks while specialising in moment-based support, including:
- Assisting customers through sensitive moments (e.g., bereavement, fraud, vulnerability).
- Building confidence in digital banking and independent use of online/mobile services.
• Recognising opportunities to connect customers with appropriate products/services.
• Developing skills without prior banking knowledge. Key soft skills required:
- Staying calm under pressure.
- Demonstrating adaptability.
- Showing empathy in high-stakes interactions.
• Potential progress into roles within the group, including phone, online, or digital channels (e.g., web chat, video, social media support).
What We’re Looking For
Minimum 12 months’ customer service experience.
Key qualities:
- People person: Genuine passion for helping customers with personalised confidence, integrity, and care.
- Can quickly build relationships to deliver exceptional service.
- Proven commitment to resolving queries thoroughly and going above and beyond.
- Collaborates closely with colleagues to support customers’ needs.
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Grow Your Career with Our Skill Progression Framework
Lloyds Banking Group’s approach to career development: • New colleagues must complete 12 months in customer service to develop foundational skills and accreditations.
• After mastering expertise, explore diverse career paths:
- Specialised areas: Digital, Operations, Fraud, Financial Planning.
- Leadership opportunities.
Our Commitment to Inclusion
- Diversity, equity, and inclusion at every level; an environment where everyone can thrive, learn, and grow.
- Disability confident: Adjustments are available for reasonable recruitment needs — please notify the team.
- Applicants: Recent years experience is an example; transferable skills empower all to apply.
Benefits
| Type | Benefit |
|---|---|
| Pension | Generous contribution of up to 15%. |
| Bonus | Annual performance-related. |
| Health | Private medical coverage with BUPA. |
| Recursive Benefits | Share schemes, lifestyle discounts. |
| Leave | 22 days’ holiday increasing with tenure; holiday includes bank holidays. |
| Wellbeing | Supportive wellbeing programmes, generous parental leave. |
| Pay | Annual pay review on 1 April. |
| Uniform | Free full uniform provided. |
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Why Join Us?
Our values and purpose:
“To help Britain prosper.” At Lloyds Banking Group, contribute to shaping financial services of the future while accessing expansive opportunities for learning, growth, and community impact.
Non-discrimination: Diversity and inclusion drive decisions through our disability confident and values-driven culture.
Why wait? Roles attract high interest; apply early to avoid missing out. Discover job listings in the Group.
Important Security Note:
“Please note our roles can generate a considerable amount of interest, and close early.” Data protection: Conversations about recruitment remain confidential until:
- An interview invitation is issued, or
- A verbal job offer is formally accepted.
Background checks are conducted post-interview. Lloyds Banking Group personnel will always disclose intent and purpose of any sensitive requests. Privacy and integrity are maintained at all stages.
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