Lloyds Banking Group
Lloyds Banking Group Customer Support - Bury
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Lloyds Banking Group Customer Support - Bury
End Date: Friday 10 July 2026
Salary Range: £26,200 – £26,200
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description: Customer Support (Part-Time, 21 Hours Per Week)
JOB TITLE: Customer Support
LOCATION: Bury Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 21 hours per week, including Saturdays
WORKING PATTERN: Part-Time
SALARY: £15,720
Job Description Summary
A part-time branch-based opportunity working 21 hours per week.
What You’ll Be Doing
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Begin your role in a branch, providing face-to-face customer support.
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Handle daily banking tasks while focusing on assisting customers during meaningful moments—offering reassurance, guidance, and practical aid.
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Support customers during sensitive situations such as:
- Bereavement
- Fraud concerns
- Assistance for vulnerable customers
- Building confidence with digital banking independence.
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Adapt to varied customer needs while promoting and supporting digital banking services.
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Confidently guide customers in using online and mobile banking independently.
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Identify opportunities to connect customers with complementary products and services.
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New employees require no prior banking experience—training will be provided.
Requirements for Success:
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Stay calm under pressure.
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Remain adaptable, empathetic, and approachable.
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Over time, you may advance into customer support roles via additional channels (e.g., phone, online, web chat, video, or social media).
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What We’re Looking for
- 12+ months customer service experience (Minimum requirement).
- Exceptional interpersonal skills:
- Authenticity in interactions.
- No prior financial services needed—passion for helping people matters.
- Capacity to build rapid, trusting relationships with customers.
- Empathy-driven approach:
- Ability to reflect customer perspectives.
- Act with care, integrity, and thorough problem resolution.
- Offer confidence to ensure high-quality service standards.
- Commitment to meeting and exceeding customer expectations.
- Strong team player:
- Collaborate closely with colleagues to ensure customer needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, careers are our priority—not just employment.
- Foundational Principle: Every new colleague begins with 12+ months in a support role.
- Accreditation and Confidence:
- Develop expertise in complex customer needs.
- Earn key certifications within our Self-Paced Learning Platform.
- Cross-Career Opportunities: Upon completion, identify your next steps including:
- Digital Operations
- Fraud Prevention Services
- Financial Planning
- Potential progression into leadership roles.
This is Our Workplace
- Mission: Lloyds strives to be the UK’s leading business for diversity, equity and inclusion, empowering customers, employees, and communities.
- Commitments:
- Disability Confidence: Reasonable adjustments can be requested during recruitment.
- Robust benefits package overview:
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Benefits
- Pension: Up to 15% employer contribution.
- Bonus: Performance-related incentive.
- Medical Coverage: Private health plan with BUPA.
- Share Schemes: Company stock-sharing opportunities.
- Flexible Perks:
- Discounted shopping benefits
- 22 day annual leave (part-time employees receive pro-rated leave)
- Wellbeing Support: Initiatives for employee health and happiness.
- Parental Leave: Generous policies.
- Annual Pay Review: Salaries adjusted annually on 1 April.
- Uniform: Full provision for all working attire.
Notice About Salary Closing
- This opportunity will close early due to high demand.
- Apply Now: Confirmed interest in this role before the 1/7 deadline.
Our Impact on Britain’s Future
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Lloyds Banking Group is shaped by purpose: to help Britain prosper.
- Innovation Focus: Leading financial services via scale and versatility.
- Talent Development: Diverse, values-led teamwork yields inclusive growth.
- Contribution to prospected markets and sponsorship.
Please note we will protect your data. Confidential/sensitive information will only be requested during the interview or after a verbal job offer – then we’ll conduct background checks transparently.
Access for All: Membership and collaboration across levels ensuring everyone’s contribution is meaningful.
Inclusive Team： Our workforce mirrors the diversity of the communities we serve, fostering opportunity for all.
Ready to Join? Apply today.
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