Lloyds Banking Group
Lloyds Banking Group Customer Support - Bury
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Lloyds Banking Group Customer Support - Bury
Customer Support
End Date: Friday 10 July 2026 Salary: £26,200
We support flexible working – click here for more information on flexible working options.
Location(s): Bury Working Pattern: Part-Time (21 hours per week, including Saturdays) Salary: £15,720
Job Description
Summary
A part-time branch-based opportunity working 21 hours per week.
Role Details
- Job Title: Customer Support
- Working Across: Lloyds and Halifax branches within a reasonable distance of Bury
What You’ll Be Doing
- Provide face-to-face support to customers across our branches.
- Handle everyday banking tasks.
- Offer reassurance, guidance, and practical support to customers in significant moments such as:
- Supporting someone through bereavement.
- Resolving fraud concerns.
- Helping vulnerable customers.
- Building confidence with digital banking.
- Adapt to different customer needs.
- Promote and support our digital services.
- Confidently guide customers toward independent use of online and mobile banking.
- Recognise opportunities to connect customers with relevant products and services.
- Learn on the job: No prior banking knowledge required — training and support provided.
Key Traits Required:
-
Stay calm under pressure.
-
Be adaptable and empathetic.
-
Grow with the role:
- Progress into phone, online, web chat, video, or social media customer support.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
-
Minimum 12 months customer service experience.
-
Essential qualities:
- People person: Honest, genuine, and passionate about helping people manage their finances.
- Empathy: Ability to see the world from the customer’s perspective and show truly caring behaviour while resolving queries.
- Delivery reliability: Commitment to fulfilling promises and going above and beyond for customers.
- Teammate: Collaborative mindset to meet the needs of customers together with colleagues.
Benefits
Lloyds Banking Group’s Growth Commitment
- Master the foundational role through:
- Developing advanced skills.
- Handling increasingly complex scenarios.
- Earning accreditations via the Skill Progression Framework.
- Transition into short-, medium- and long-term specialised roles, including:
- Transfer into careers in Digital, Operations, Fraud, Financial Planning, or Leadership roles by showcasing dedication and skills.
- Opportunities to develop further at group-wide scale.
Workplace Culture
- Future-focused: Drive change within financial services while shaping future career paths.
- Values-driven and inclusive: Commitment to a workforce that represents the diversity of the communities and customers we serve.
- Purpose-driven: Opportunities to make a real difference through colleagues' efforts across the UK.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits Package
- Generous pension: Up to 15% employer contribution.
- Performance-related bonus.
- Private Medical Scheme: Available via BUPA.
- Share schemes.
- Adaptive lifestyle benefits:
- Discounted shopping.
- Full uniform provided (no out-of-pocket expenses for workwear).
- Holiday entitlement: 22 days, prorated for part-time workers, plus bank holidays.
- Wellbeing initiatives and extensive parental leave policies.
- Annual Salary Review (interviewing scheduled typically on 1 April each year).
Adjustments & Policies
- Disability Confident Employer: Flexible measures available if requested.
- Background Checks Policy:
- Confidential information sought only after interviews/conditional offers; background checks explained clearly with trusted communication from an LBG representative.
Further Commitment to Equality, Diversity & Inclusion
- Flexible Working Options: Enquiries for additional accommodation via mentioned free-text search (e.g., job sharing, varying hours) within full job listing.
Contact for Inquiries
Email: careers@lloydsbanking.com
Additional Notes
- Vocational Opportunities Notice: Roles generate extensive interest and may close early. Encourage early applications.
- Final application deadline: Friday 10 July 2026.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills