Lloyds Banking Group
Lloyds Banking Group Customer Support - Bury
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Lloyds Banking Group Customer Support - Bury
End Date
Friday 10 July 2026
Salary Range
£26,200 - £26,200 - this appears to be a correction note for the salary portion below
JOB DETAILS
- Job Title: Customer Support
- Locations: Bury (across our Lloyds and Halifax branches within a reasonable distance)
- Hours: 21 hours per week, including Saturdays (Part-Time)
- Salary: As corrected below, the salary is £15,720 for this part-time post.
Flexible working supported:click for details.
JOB DESCRIPTION SUMMARY A part-time branch-based opportunity working 21 hours/week.
ABOUT THE ROLE
JOB TITLE: Customer Support
LOCATION: Bury (£15,720/year, 21 hours/week, including Saturdays, based across Lloyds/Halifax local branches)
What You’ll Be Doing
You’ll build customer support from our branches—handling everyday banking while guiding people through complex situations like:
- Supporting customers through bereavement or fraud concerns
- Helping vulnerable customers or building trust around digital banking.
Security, adaptability, and empathy matter most—you’ll adapt to needs, promote digital solutions, and confidently coach customers in independent online banking.
Over time, this role may expand into:
- Phone, online, or digital support (email web chat, video, social media) Training provided—no prior banking experience needed.
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Core Skills:
- Staying calm under pressure
- Quickly building relationships with customers
- Empathy, integrity, and extra mile thinking (i.e., going above and beyond)
- Trust and collaboration with colleagues
Requirements
- Minimum 12 months’ customer service experience (other relevant work counts).
- People-first mindset: honesty, care, and personal commitment to improving customers’ lives.
- Ability to connect efficiently and indistinguishable remote stand-ins.
- Financial experience neither required nor preferred.
Career Progression
Skill Progression Framework:
- New hires commit 12 months to customer roles, upskilling via:
- Complex customer handling
- Accreditation earning
- Tool mastery This builds a strong base for advancement to specialised roles, such as:
- Customer support roles across Digital, Fraud, Operations
- Leadership opportunities
- Transfers into Financial Planning or commercial facing excellence areas.
Inclusion & Commitment
Lloyds Banking Group prioritises diversity, equity, and inclusion creatively but structured way. Key for culture:
- Authentically support the values of our customer communities
- Disability Confidience: contact us for reasonable adjustments. Self-sustained teammates whose careers are as fluid and adaptable as the customers they join.
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BENEFITS
For part-time, 21-hour weekly roles (prorated):
- 22 days’ paid holiday (increasing over time, + bank holidays)
- Up to 15% pension contribution (employer) for long-term security
- Annual Privatized Medical Insurance (with BUPA)
- Lloyds Share Schemes for future access
- Lifestyle flexibility.
- Adapts for local benefits:
- Positives shopping discounts (assets/rewards discounts)
- Wellbeing support (a showcase of priorities)
*Pay is regularly reviewed (officially, each 1 April) and may include:
Additional Care Notes
- This role taps into A Purpose, to help Britain prosper
- Data practices share visually: We’ll only seek sensitive information after a formal interview invite or verbaloffer (all standard to background checks greater.)
- After-the-scene discussions exist around all processes.
- Every after-every-workforce represents more global involouf
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