Lloyds Banking Group
Lloyds Banking Group Customer Support - Cambridge
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Lloyds Banking Group Customer Support - Cambridge
End Date: Friday 10 July 2026 Salary Range: £26,200 - £26,200
We support flexible working – click here for more information.
Job Description
Summary
A part-time branch-based opportunity working 22 hours per week.
Job Title: Customer Support
Location
Working across our Lloyds and Halifax branches within a reasonable distance. Primary Location: Cambridge
Hours
22 hours per week (including Saturdays)
Working Pattern
- Part-time
- "The planned shift pattern for this role is [insert shifts]. To support changing customer demand, there may be times where these hours need to be adjusted. We’ll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial."
Salary
£16,469 (increases to £16,940 after 6 months)
What You’ll Be Doing
You’ll start your journey in one of our branches, providing face-to-face support to customers.
- Tasks: Handle everyday banking tasks while focusing on offering reassurance, guidance, and practical support through important moments.
- Examples:
- Supporting someone through bereavement.
- Resolving fraud concerns.
- Helping vulnerable customers.
- Building confidence with digital banking.
- Revitalise Our Services:
- Adapt to different customer needs.
- Promote and support digital and mobile banking.
- Help customers use online channels independently.
- Recognise opportunities to connect customers with suitable products and services.
Reasons to use Rodeo
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
No Prior Banking Knowledge Required: Our team will train you.
-
Key Soft Skills Needed:
- Stay calm under pressure.
- Be adaptable.
- Show empathy.
-
Growth Opportunities:
- Progress into roles supporting customers via phone, web chat, video or social media.
What We’re Looking For
Experience & Background
- Min. 12 months customer service experience.
- No financial services experience needed.
Personality & Values
- Someone caring about helping people with their finances. Be honest, genuine, and show empathy.
- Build strong relationships quickly.
- Master attributes:
- Let customers know you’re in their corner.
- Be reliable and go above and beyond.
- Team Player: Collaborate closely with colleagues to meet customer needs.
About Lloyds Banking Group
Skill Progression & Career Growth
- New hires minimum 12 months in a customer service role.
- Benefits:
- Earn valuable accreditations.
- Gain deeper understanding of customers and services.
- Progress within the Group, including:
- More specialist areas: Digital, Operations, Fraud, and Financial Planning.
- Leadership opportunities.
- Benefits:
Commitment to Diversity & Inclusion
- Aim to lead as the leading UK business for diversity and equity.
Get help with your application
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Benefits
- Pension: Up to 15% contribution.
- Annual Performance-related Bonus
- Private Medical: Through BUPA.
- Share Schemes
- Flexible Lifestyle:
- Extended holiday entitlement (22 days prorated, +bank holidays).
- Discounted shopping.
- Wellbeing Initiatives & Parental Leave.
- Annual Salary Review: Date changes (1 April).
- Uniform Provided: Free clothing, no need to stress about work attire choices.
- Values Alignment: Only ask for confidential/sensitive info after an interview or verbal offer.
Our Purpose: "To Help Britain Prosper"
- Shaping Financial Services Imaging: Play a key role in the future.
- Work with Scale: Opportunities to grow and learn.
- Data Safety: Confidential information is secured per interview.
ních E-Zadátu: Careers prospectsenth (Full Text Contact)
Contact Us: careers@lloydsbanking.com More Flexibility: Use free text search (e.g., job sharing, variable hours).
Between Words & Years: October 2023, 320 Years of Legacy
Yet here’s no word, only a mighty purpose announced first:
- Today’s Focus: Make A Difference, Grow. A passionate employer’s lineup trumpets an inclusive team effort love! Develop at pace, for now available.
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