Lloyds Banking Group
Lloyds Banking Group Customer Support - Cambridge
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Lloyds Banking Group Customer Support - Cambridge
End Date: Friday 10 July 2026
Salary Range: £26,200 - £26,200
Salary adjusted to: £16,469 (pro-rata equivalent for 22hrs/week), increasing to £16,940 after 6 months
We support flexible working (full flexible working options linked in original).
Flexible Working Options
- Flexibility in when hours are worked
Job
Customer Support – Branch-Based Role (Part-Time)
Location
- Work across Lloyds and Halifax branches within a reasonable distance of Cambridge.
Hours
- 22 hours per week, including selected Saturdays.
Working Pattern
- Part-time
- Planned shifts: "
[insert shifts]" (note: adjusts as needed for customer demand)
Full guidelines:
We’ll always discuss any adjustments with you and agree them in advance when possible. Flexible support will help accommodate this role.
About the Role
Job Title: Customer Support (Face-to-Face)
Duration: Fixed-term until 10 July 2026.
Salary: £16,469 (pro-rata for 22hrs), rising to £16,940 after 6 months.
Key Focus Areas
This role is primarily frontline, offering face-to-face support in our branches. Tasks include routine banking assistance, but critical responsibility sits in handling life-altering situations with honesty and empathy.
Typical support delivered includes:
- Assisting customers experiencing a bereavement
- Resolving fraud concerns
- Partnering with vulnerable customers to enhance their banking independence
- Helping build confidence using digital services (mobile/online banking)
- Tailored guidance to steer customers towards the right banking services
You don’t need prior experience—training will be provided. Above all, you should thrive in unfamiliar situations, listen with empathy, and work calmly under pressure.
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Career Progression Once confident in foundational customer service skills, you will qualify (via our internal Skill Progression Framework) for broader opportunities:
- Customer support in digital/remote channels (phone, online chat, video, social media)
- Pathways into Fraud, Digital, Operations, Financial Planning, or Leadership
Key Requirements
Experience
- A minimum 12 months in customer service (or equivalent transferable skills)
Personal Qualities
- Customer-first attitude: Honesty, empathy, a genuine drive to help others—especially when their financial situation matters
- Relationship builder: Must establish immediate rapport for trust and satisfaction. Aim to make every interaction memorable for the right reasons
- Responsibility to high standards: Quality over speed (connect with each customer as an individual, not a number)
- Behaves ethically, openly communicates and follows through on promises
- A teammate mindset: Collaborate across the team to ensure seamless service quality
Benefits Package (Adapted for Part-Time Work)
Pension:
- Up to 15% matched by employer contributions (dependent on salary type)
Financial Incentives:
- Annual performance-related bonus
- Discounted BUPA medical insurance
Share Schemes:
- Participative share savings options
Lifestyle Flexibility:
- 22 days holiday per year (pro-rated for part-time, plus bank holidays on top)
- Flexible spending adjustments to household benefits (e.g. shopping discounts)
Impact & Inclusion initiatives:
- Support for employees through 28 weeks’ maternity, 14 weeks’ paternity, and adoption leave
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Comfort & Convenience:
- Uniform fully provided to ensure accessibility and confidence
Note on diversity and inclusion Underrepresentation in the workforce? We’re committed to inclusive recruitment.
- Proactive requests for reasonable adjustments made during applications and interviews.
- Open dialogue around neurodiversity, physical disabilities, or mental health accommodations.
Why This Role?
Within Lloyds Banking Group, this isn’t just a job—it’s part of a better British financial future. Among your key objectives will be:
- Building financial confidence and empowerment within our communities
- Shaping the accessible future of UK banking—both its reality and its learning opportunities
Security & Integrity Disclosure
As a citizens’ financial trust, your data and privacy matter to us:
Confidential data requests: We will not require private or legally sensitive information before an official interview stage or formal verbal offer.
- Clearly labeled request sources via a legitimate Lloyds Banking Group contact.
About Lloyds Banking Group
Our Values
- Purpose-driven workplace: Join a Group dedicated to growing Britain’s financial equity through responsible lending and inclusive services.
- Diversity & Inclusivity: We aim to mirror the nation’s communities. Our focus on meaningful inclusion helps both customers and colleagues thrive—the one where growth is measured in not just talent, but shared success.
Apply Before Deadline
- *Vacancy closes early—submit applications today.
Internally to serve Britain, externally to empower its vision.
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