Lloyds Banking Group
Lloyds Banking Group Customer Support - Cambridge
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Lloyds Banking Group Customer Support - Cambridge
Customer Support
JOB TITLE: Customer Support LOCATION(S): Cambridge
Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 22 hours a week, including Saturdays WORKING PATTERN: Part-time
The planned shift pattern for this role is [insert shifts].
To support changing customer demand, there may be times where these hours need to be adjusted. We'll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.
SALARY: £16,469 (increasing to £16,940 after 6 months)
What you’ll be doing
You'll start your journey in one of our branches, providing face-to-face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance, and practical support.
This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll:
- Adapt to different customer needs.
- Promote and support our digital services.
- Confidently help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with the right products and services.
We don’t expect you to know everything about banking — we’ll teach you. What matters is being:
- Calm under pressure,
- Adaptable, and
- Empathetic.
As you grow, you may progress into other roles across the Group, including:
- Supporting customers by phone,
- Online,
- Through channels like web chat, video, or social media.
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What we’re looking for
- A minimum of 12 months customer service experience.
- A people person — You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, and act with care and integrity.
- The skills to take time to resolve queries and give customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for your customers.
- A genuine teammate — collaborating closely with colleagues to ensure customers’ needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs — we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering:
- New skills,
- Dealing with more complex customer needs,
- Earning valuable accreditations through our Skill Progression Framework.
This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you’ve built that foundation, we’ll support you in exploring career opportunities across the Group, including:
- Specialist areas such as Digital, Operations, Fraud, and Financial Planning,
- Opportunities to move into leadership roles.
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This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues, and communities and we’re committed to creating an environment in which everyone can thrive, learn, and develop.
We’re disability confident — so if you’d like reasonable adjustments to be made to our recruitment processes, please let us know.
Benefits
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution (up to 15%)
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping
- 22 days holiday (pro-rated for part time roles) plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Uniform provision to keep you prepared and stylistically consistent.
We know that great talent comes from many backgrounds. While this advert may reference specific years of experience, we recognise that skills are developed in many ways. So, if you have relevant, transferable experience, we encourage you toapply.
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