Lloyds Banking Group
Lloyds Banking Group - Customer Support - Cheltenham
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Lloyds Banking Group - Customer Support - Cheltenham
Customer Support Role
Location: Cheltenham – Roles across Lloyds and Halifax branches (reasonable commute) Hours: Full-time (35 hours/week, including Saturdays) Salary: £26,200 (increasing to £26,950 after 6 months) Contract Type: Permanent Don’t Miss: Open until Friday 03 July 2026
About the Role
A rewarding full-time opportunity in customer support, giving you a frontline role where you connect with customers face-to-face in our branches. This is your chance to build empathy, learn essential banking skills, and progress within Lloyds Banking Group—all while being part of a diverse, inclusive organisation with a clear purpose: to help Britain prosper.
We don’t just train—we set you up for long-term success. Our Skill Progression Framework means you’ll spend at least 12 months mastering customer service expertise, earning qualifications, and preparing for career progression in areas like digital services, fraud protection, or leadership.
Collateral flexibility is available—explore flexible working options [here](企业名: your link placeholder).
Key Responsibilities
- Face-to-face customer support: Deliver friendly, professional, and empathetic service in our branches across our exclusive partner locations (including Lloyds and Halifax).
- Tackle complex interactions: Help customers navigate crucial financial moments—bereavement, fraud concerns, vulnerable support, or digital banking—with confidence.
- Promote digital adoption: Guide customers towards online and mobile banking, empowering them to use our services independently.
- Adapt and listen: Adjust your approach based on individual needs, building trust and delivering solutions.
- Career progress: With experience, opportunities arise for you to support customers online, over the phone, via web chat, video, or social media.
- Product promote: Identify ways to connect customers with tailored banking and financial products.
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No prior banking knowledge required—we’ll train you!
Ideal candidate
Minimum requirements:
- 12+ months customer service experience (no banking background necessary).
Skills & Mindset:
- People-positive energy: Authentic, empathetic, and genuinely invested in helping others manage their finances.
- Relationship-builder: Quickly connect with customers, fostering trust and patience.
- Servant-first attitude: Go the extra mile, walk the talk, and resolve issues with care and integrity.
- Team player: Work closely with colleagues to tailor outstanding experiences for our customers.
Why Join Lloyds Banking Group?
Across-Life Benefits:
A competitive salary starting at £26,200, increasing annually on 1 April per pay review.
- Pension: Up to 15% matched contribution.
- Performance bonus: Yearly based on company and personal success.
- Wellbeing & balance: 22 days holiday (with pro-rated options for part-time roles if applicable, plus bank holidays), private medical, health initiatives, and generous parental leave policies, including adoption support.
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More:
✅ Inclusivity at our core: Disability confident. Adjustments for recruitment accessible. ✅ Progress with purpose: From multichannel customer support to digital, fraud, or financial planning—expand your skillset with structured career growth. ✅ Flexibility: Adaptable working models (e.g., job sharing, variable hours) available upon request.
You’ll also receive fully-funded uniform, so you’re always ready.
Our Commitment to You
As Britain’s leading financial services company for diversity, equity, and inclusion, we invest in every colleague. Here, your ideas matter; your potential is untapped. Whether you bring technical expertise or transferable experience, we intend to embed a workforce that reflects our customers and communities.
London, the South West, and beyond: Consider this role not just a job, but the first step of a dynamic career that allows you to shape the future of finance.
Stay compliant, stay curious—we’ll keep it real.
Contact Us
For flexible options, use free-text search (e.g., "variable hours", "job sharing"). Apply now and explore The New Lloyds website.
careers@lloydsbanking.co.uk for inquiries.
Join us and become part of 320 years of transforming banking— one customer at a time.
Apply Today before close Friday 03 July 2026. (Review offers before this date will be considered as selection is ongoing.)
Let’s grow together.
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