Lloyds Banking Group
Lloyds Banking Group Customer Support - Hemel Hempstead
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Lloyds Banking Group Customer Support - Hemel Hempstead
Customer Support
Location(s): Hemel Hempstead and St Albans (Available to work across Lloyds and Halifax branches within a reasonable distance)
Hours: 22 hours per week (including Saturdays) Working Pattern: Part-time Salary: £16,468 (rising to £16,940 after 6 months)
We’ll discuss periods of changing demand and adjust hours where necessary, so flexibility is beneficial.
About the Role
You’ll begin in a branch, delivering face-to-face support while handling everyday banking tasks—though the core of the role is helping customers during challenging moments. This could involve:
- Offering reassurance during bereavements
- Resolving fraud concerns
- Supporting vulnerable customers
- Building digital banking confidence
You’ll adapt to customer needs, promote digital services, and confidently guide customers to self-sufficiency with online/mobile banking. Additionally, you’ll identify opportunities to connect customers with suitable products or services.
No prior banking experience is required—what matters is calmness under pressure, adaptability, and empathy. As you progress, opportunities may arise to support customers via phone, online (web chat, video), or social media.
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Responsibilities
- Provide high-quality face-to-face customer support in person
- Guide customers through banking, digital inclusion, and replacement services
- Work positively and collaboratively with colleagues to improve customer experience
- Embed our values (Care, Integrity & Leadership, More Capable, Respect, Keeping Them Safe) through your actions
- Offer practical, compassionate, and inclusive support to all customers
Requirements
- Minimum: 12 months customer service experience
- Strong people skills – passion for financial services isn’t required, but empathy and adaptability are
- Ability to build swift, trust-based relationships and help customers with complex issues
- Dedication to delivering beyond expectations and holding commitments
- A selfless, teamwork mindset with a genuine commitment to Lloyds’ diversity, equity & inclusion principles
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Development Opportunities
- Skill Progression Framework: A structured 12-month foundation before progression
- Opportunities in digital, fraud, operations, or financial planning, including leadership roles
- Certifications and training to develop expertise
Benefits
- Generous pension contribution (up to 15%)
- Annual bonus and share schemes
- Private medical insurance (via BUPA)
- Employee discounts tailored to your lifestyle
- 22 days holiday (pro rata for part-time roles + bank holidays)
- 25 days parental leave
- Wellbeing initiatives (available to all colleagues)
- Full uniform provided + annual salary reviews (1 April)
About Us
Lloyds Banking Group is committed to inclusion and accessibility—please contact us to discuss any required adjustments. While this role mentions experience, we value transferable skills above all.
Join us now: Apply before this opportunity closes!
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