Lloyds Banking Group
Lloyds Banking Group Customer Support - Liverpool
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Lloyds Banking Group Customer Support - Liverpool
Customer Support – Part-Time (17.5 hours per week)
End Date
Friday 10 July 2026
Salary Range
£26,200 (pro-rated)
Flexible Working
We support flexible working arrangements—learn more [here].
Flexible Working Option Offered: Flexibility in when hours are worked
Job Description Summary
A part-time branch-based opportunity working 17.5 hours per week.
Key Details
JOB TITLE: Customer Support LOCATION(S): Liverpool – Supporting Lloyds and Halifax branches within a reasonable commuting distance HOURS: 17.5 hours per week (including Saturdays) WORK PATTERN: Part-time SALARY:
- Starting: £13,100 (pro-rated from £26,200 full-time)
- After 6 months: £13,475 (pro-rated)
About the Role
This role is based in our branches, where you’ll provide vital face-to-face customer support. Your core responsibility is delivering reassurance and hands-on help to customers through life’s most meaningful moments—whether it’s navigating financial challenges, resolving fraud concerns, assisting vulnerable customers, or helping build confidence with digital banking.
You’ll proactively promote our digital services, helping customers use online and mobile banking independently. While you won’t need prior banking expertise, you’ll learn as you go—we provide training and support.
This initial role focuses on foundational customer service, but as you progress, you’re free to explore other opportunities across the Group, including:
- Supporting customers via:
- Phone
- Online (webchat, video)
- Social media
We provide you with the tools and development plans to advance in areas aligned both with your interests and our company’s growth.
What You’ll Be Doing
- Assisting face-to-face: Interacting with customers daily to address their banking needs.
- Supporting through vital life moments: From offering guidance during bereavement to tackling financial security concerns.
- **Handling complex inquiries:**Recognising vulnerable customers and ensuring their needs are safeguarded.
- Promoting digital solutions: Introducing customers to our online and mobile banking services.
- Customer empowerment: Building confidence so that people can manage finances independently without ongoing support.
- Addressing opportunities: Connecting customers with tailored financial products and services where appropriate.
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We understand that you won’t know everything—but what’s important is your ability to stay calm, adapt quickly, and demonstrate genuine empathy. The role blends customer service acumen with adaptability to different requirements.
What We’re Looking For
To succeed in this role, you should:
- Minimum 12 months' customer service experience (no financial services experience required).
- Be a natural people person: -Honest, genuine, and passionate about helping customers navigate financial challenges.
- Build trusting relationships: Deliver friendly, human-centred service that customers can rely on.
- Show empathy: Adopt the customer’s perspective, using care and integrity to resolve issues.
- Deliver on promises: Take ownership of follow-ups and exceed expectations in every interaction.
- Collaborate clearly: Work seamlessly with colleagues to ensure seamless customer care.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we believe in holistic career development. New roles begin with a minimum of 12 months in customer service, allowing you to:
- Expand your expertise.
- Gain experience handling a greater variety of customer needs.
- Earn valuable certifications through our structured Skill Progression Framework—fostering deeper knowledge of both our customers and our services.
After establishing a solid foundation, you’ll receive support and opportunities across diverse and impactful areas of the business, such as:
- Digital operations
- Fraud management
- Financial planning
- Leadership and management
Why Join Us?
We’re more than just a job—we’re creating careers.
- Inclusivity & Diversity: Committed to fostering an environment where every colleague thrives. We’re a Disability Confident employer—if you need reasonable adjustments for the recruitment process, just let us know.
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Workplace Benefits:
- Up to 15% employer pension contribution.
- Annual performance-related bonus.
- Private medical benefit with BUPA support.
- Share schemes to align your interests with our growth.
- Discounted shopping and lifestyle offers.
- 22 days’ holiday annually (pro-rated for part-time roles), plus bank holidays.
- Flexible wellbeing initiatives and generous parental leave coverage.
-
Development beyond pay:
- Annual salary reviews on 1 April.
- A fully provided uniform—enabling you to focus on service without stress about appearance.
- Bespoke training programs to supercharge your expertise and prepare you for progression.
We recognise that professional growth happens beyond traditional metrics. While the advert references experience milestones, we care about transferable skills championed by any kind of experience.
Craft your story with us. Apply and join the journey toward the best work of your career.
Additional Information
- Vision: "To help Britain prosper"
- Scale: With 320 years of banking history, we pioneer financial services with innovativeness and adaptability. Our work here matters—not just for individuals and businesses, but also in the communities we serve.
- Data security: Confidentiality is critical. We’ll only gather sensitive details once you’re past the application and interview stages, after authorising a background check.
- Values-driven culture: Teams are orientated around ethical leadership, ensuring our collective represents the diversity of the customers we serve.
- Continuous evolution: Together, inclusive collaboration and ambition define our identity. This is more than a job—it’s a meaningful cultural contribution.
For flexible working inquiries, search our free-text options (e.g., job sharing, flexible starting times).
Potential next steps?
Should you wish to contact us regarding more information: Email: careers@lloydsbanking.com
Key Highlighting
"You’ll build confidence in customers’ financial futures—while shaping your own career."
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