Lloyds Banking Group
Lloyds Banking Group Customer Support - Liverpool
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Lloyds Banking Group Customer Support - Liverpool
JOB TITLE: Customer Support
LOCATION(S): Liverpool – Working across Lloyds and Halifax branches within a reasonable distance
HOURS: Part-time (17.5 hours per week, including Saturdays)
WAGE: Basic pay: £13,100 per annum Increasing to £13,475 after 6 months
PROMOTIONAL OPORTUNITIES: Potential to progress into roles across the Group, including remote customer support, digital, operations, financial planning and leadership
About the Role
A part-time branch-based opportunity to support customers face-to-face in Lloyds or Halifax branches.
End Date: Friday 10 July 2026
What You’ll Be Doing
- Use your customer service skills to provide face-to-face support in Lloyds Banking Group’s branches
- Help people during important life moments—offering support during bereavement, resolving fraud concerns, assisting vulnerable customers, or helping them build confidence with digital banking
- Adapt to different customer needs and promote and support digital services, enabling people to use online and mobile banking independently
- Recognise sales opportunities, recommending the right products to meet customer needs
Since financial background isn’t mandatory, Lloyds will train you on the job. Key qualities include:
- Staying calm under pressure
- Being adaptable
- Showing empathy
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Career progression: After 12 months in this role, you’ll earn relevant qualifications through the Group’s Skill Progression Framework and have opportunities to switch to roles like:
- Remote customer support (phone, online, web chat, video, or social media)
- Specialist areas (digital, operations, fraud, financial planning)
- Leadership
What We’re Looking For
The ideal candidate will have:
- At least 12 months of customer service experience
- A people-first attitude, whether they’ve worked in financial services or not
- The ability to build rapid rapport with customers
- Empathy and integrity, committed to resolving queries thoroughly
- A teammwork mindset—collaborating with colleagues to ensure exceptional service
Our Group goes beyond traditional experience—if you’ve applied transferable skills, please apply.
Why You’ll Love Working Here
We’re Lloyds Banking Group, with a purpose: to help Britain prosper. Join us to shape the future of financial services.
Your benefits include:
- Flexible working: 17.5-hour flexible working pattern delivered (check our flexible working guide)
- Competitive starting salary: £13,100, rising to £13,475 after 6 months. Additional sources of remuneration include performance-related bonus, certain holidays, annual pay review and the Cost of Living Package
- Pension: Up to 15% employer contribution
- Wellbeing support: Therapists, gym discounts, mental health resources
- Parental leave: Extensive policies, as well as relation leave options
- Retail therapy: Discounted shopping with the Group’s benefits scheme
- BUPA medical: Comprehensive private health plan
- Unique holiday: 22 days (pro-rated for part-time) plus bank holidays
- Uniform: Free professional attire for every shift
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Skills for the Future Workshop
A key part of your induction will be our Skills for the Future Workshop, giving you the confidence to build financial security for yourself and the people you support.
Our Commitment
Senior leadership fully endorse this role’s focus on:
- Equality, diversity and inclusion: Creating a workplace that reflects our customers and communities
- Disability advocacy: We’ll accommodate reasonable adjustments in recruitment and selection if needed
- Trust and transparency: Your data will be handled responsibly
Apply Now
If this sounds like you, apply today to take the first step in a rewarding career. We’re looking for people like you—let’s build something significant together.
Apply now for full details
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