SNG (Sovereign Network Group)
Locality Manager - Customer and Neighbourhood
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Locality Manager - Customer and Neighbourhood
Locality Manager (Customer and Neighbourhoods)
Salary: £62,000.00 - £76,000.00 per year
About the Role
At Sovereign Network Group (SNG), our purpose is to provide good, affordable homes that serve as the foundation for a better life. We strive to have a positive and lasting impact on our customers’ lives by delivering:
- Safe, high-quality homes
- Strong, connected communities
We create locality-focused services, allowing our teams to proactively manage homes and places with joint collaboration with our customers, communities, and local partners.
We are seeking a Locality Manager (Customer and Neighbourhoods) to lead the delivery of proactive, customer-centric services while supporting our mission and vision.
Role Overview
This role, based in Bristol, involves managing a team responsible for tenancy and neighbourhood work across a locality covering Bristol and Gloucester. You’ll work in a hybrid environment, spending two days per week in the office, and will require travel across our geography as needed. A license to drive or access to reliable transport is mandatory.
Reporting: This position reports to one of our Regional Directors of Localities.
You’ll manage a team of up to 12 people, including:
- Locality Officers
- Anti-Social Behaviour Officers
Your duties will include setting team direction, fostering professionalism, and supporting performance through feedback and guidance.
Key Responsibilities
- Leadership:
- Act as a visible and approachable leader.
- Foster a high-performing and supportive team environment.
- Service Delivery:
- Oversee all strategic and operational elements of service delivery in your locality, focusing on customer, lease, and tenancy management.
- Help customers achieve and sustain stable tenancies.
- Work collaboratively with Locality Managers (Property Services) and other cross-functional leaders to meet corporate objectives and customer vision.
- Develop strategic partnerships and relationships with:
- Local authority partners
- Statutory agencies
- Local elected members
- Residents and community stakeholders
- Digital Engagement:
- Maintain an active digital presence within the locality.
- Engage with customers to gather feedback and develop innovative, community-centred solutions.
- Social Impact & Engagement:
- Ensure locality activities drive positive social outcomes.
- Lead resident engagement and co-creation of services where appropriate.
- Targets & Performance:
- Collaborate on setting, tracking, and monitoring achievable targets aligned with:
- Performance
- Service standards
- Financial goals
- Customer satisfaction and value for money
- Collaborate on setting, tracking, and monitoring achievable targets aligned with:
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Qualifications & Experience
To excel in this role, you’ll need:
- Work Experience:
- Proven experience in a similar senior tenancy and neighbourhood management role.
- Experience in managing teams and operations in a large, multi-disciplinary organisation.
- Strong background in performance improvement and quality housing services across tenures.
- Financial Awareness:
- Ability to track, forecast budget utilisation and ensure value-for-money services.
- Leadership & Team Management:
- Exceptional ability to:
- Inspire and support employees
- Facilitate team performance and communication
- Hold teams accountable while being decisive within tight deadlines
- Exceptional ability to:
- Customer-Centric Skills:
- Excellent customer service record in complex operational environments
- Soft Skills:
- Strong interpersonal, communication, and conflict resolution skills
- Ability to influence, negotiate, and challenge as needed
- Excellent writing and verbal skills
- Professional Development:
- Membership or working towards membership of CIH (Chartered Institute of Housing) or an equivalent professional body is preferred.
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Accommodations & Benefits
We believe our teams thrive when they are supported and engaged. Here’s what we offer:
- Holiday Entitlement:
- 25 days + Bank Holidays
- Progressively increase holiday allowance up to 30 days over time
- Flexible Benefits:
- Option to buy or sell holiday days as needed
- Wellbeing Support:
- **3 additional Wellbeing Days
- 2 paid Volunteering Days
- Revenue Sharing & Insurance:
- Generous pension scheme (up to 12% matching contribution)
- Life insurance at 4× salary coverage
- Enhanced maternity, paternity, and adoption leave policies
- Personal Health Insurance:
- Options for Private Medical Insurance, Dental Insurance, and Critical Illness Cover
- Wellbeing Discounts, including access to:
- Gym memberships
- Virtual GP services (24/7)
- Commitment to Diversity & Inclusion:
- We actively promote inclusion and fulfil our Equality, Diversity & Inclusion (EDI) strategy. Every role is a path to contributing to our mission of creating thriving communities across generations.
- Premise Check:
- A basic DBS check will be completed for qualified candidates.
About Us
Our portfolio includes over 85,000 homes, spanning:
- London
- The South East
- The South West
- The East of England
We’re also proactive in delivering new affordable homes each year — ensuring sustainable, resilient communities for future generations.
Next Steps
Schedule your interview with our team on: 27th July (Bristol location)
Come and join our mission of bringing affordable housing and resilient communities to everyone.
Learn more about us, our values, and culture — or set up job alerts today.
Note: Check current SNG career updates in our Careers Portal if you don’t find this role fitting.
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