SNG (Sovereign Network Group)
Locality Manager - Customer and Neighbourhood
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Locality Manager (Customer and Neighbourhoods) – Bristol & Gloucester – Sovereign Network Group
At Sovereign Network Group (SNG), our purpose is to provide good, affordable homes that are the foundation for a better life. We aim to have a positive and lasting impact on our customers' lives by delivering safe, high-quality homes and fostering strong, connected communities. With a locality-centric approach, our teams manage homes and neighbourhoods proactively, collaborating with customers, communities, and partners to drive change.
About the Role
We are seeking a dedicated Locality Manager (Customer and Neighbourhoods) to lead the delivery of proactive, customer-centric services within the Bristol and Gloucester locality. Reporting to a Regional Director of Localities, this role requires managing a team of up to 12 officers, including Tenancy Managers and Anti-Social Behaviour Officers. The position operates on a hybrid model (two days in-office, three days remote) and may require travel across the locality, depending on operational needs.
Responsibilities
- Team Leadership & Performance
- Act as a visible, professional and confident leader, fostering a high-performing, well-supported team.
- Set clear expectations, embody our organisational values, and drive individual and team performance through robust feedback and coaching.
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Strategic Service Delivery
- Oversee strategic and operational aspects of tenancy and neighbourhood management to help maintain sustainable tenancies.
- Collaborate with Locality Managers (Property Services) and senior leaders to align with Corporate Plans and Customer Vision.
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Stakeholder & Community Engagement
- Build trust-based relationships with local authorities, statutory agencies, and elected members to enhance resident and community outcomes.
- Develop a digital presence in localities by amplifying community messaging and embedding customer feedback into decision-making.
- Actively lead resident engagement activities to co-create services and foster community ownership.
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Service Improvement & Financial Accountability
- Work with cross-functional teams to set, monitor, and report on challenging performance targets for key services.
- Ensure customer satisfaction, cost-effectiveness, and value for money through proactive resource management.
Requirements
- Experience & Expertise
- Proven experience in a senior residential or housing management role, specialising in tenancy and neighbourhood services.
- Experience managing a multi-disciplinary, customer-focused team within a large, complex organisation, with a strong track record in performance improvement.
- Technical expertise in tenancy and neighbourhood management, demonstrating knowledge of best practices, compliance standards, and housing law.
- Ability to plan, track, and forecast budgets to ensure value for money delivery.
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Leadership & Team Management
- Strong ability to inspire, develop, and support a team, driving optimised performance.
- Experience meeting deadlines in high-stakes, dynamic environments through effective collaboration.
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Communication & Influence
- Exceptional oral and written communication skills, including the ability to influence and challenge stakeholders.
- Record of excellent customer service in complex, delivery-focused roles.
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Professional Qualifications (Preferred)
- Membership of a professional body such as CIH (Chartered Institute of Housing), or active pursuit of qualifications.
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Additional Considerations
- Travel requirements: Willingness to commute across the Bristol and Gloucester area.
- Flexibility: Commitment to a hybrid working model (two days in-office).
Application Notes
Interviews for this role will be held on 27th July in Bristol. Join us in shaping safe, inclusive, and vibrant communities for our customers.
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