LMH
Lodge Porter - Days (Receptionist)
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Lodge Porter - Days (Receptionist)
Lodge Porter - Days (Receptionist)
Application Deadline: 20 July 2026
Department: Lodge
Employment Type: Permanent – Full Time
Location: Oxford
Compensation: £28,688 / year
About the Role
The primary purpose of this role is to staff the Lodge, undertake reception and security duties as directed, and serve as the first point of contact for the College. This includes delivering excellent customer care and maintaining a safe, secure environment.
The role reports to the Deputy Lodge Manager and the Lodge Manager, and involves liaison with:
- Students, academics, staff, and visitors
- University Security Services
- Emergency Services
Main Tasks
Reception Duties
- Provide high-level customer service to College arrivals, including:
- Staff, students, Fellows, conference delegates, and visitors
- Assisting with enquiries, advice, and support
- Operate Lodge telephones and email systems:
- Handling calls, transferring them, answering queries, and taking/delivering messages
- Use all necessary College software systems to accommodate guests, residents, and meeting room users correctly
- Issue parking spaces to staff and visitors in adherence to College rules
- Liaise with other departments for visitor/resident processing
- Prepare keys and fob access for College users
- Maintain the tidiness and cleanliness of the Lodge and surrounding areas at all times
- Wear uniform during working hours to enhance professional perception
- Conduct thorough shift exchanges with colleagues
Security and Safety
- Control access strictly in accordance with College procedures (raised patrols as needed)
- Be fully trained in:
- Alarm systems, fire safety, security protocols, and CCTV operations
- Incident response (e.g., fire alarms or crises)
- Liaise with emergency services when required
- Provide first aid (current certification essential)
- Report faults according to College procedures
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General Duties
- Assist guests/staff with routine tasks (e.g., room/meeting space setup)
- Keep computer system skills up to date
- Stay informed on shift/Lodge/College operations by reviewing relevant updates
- Sell stamps and track battels for students/staff
- Book punts, sports facilities, and receive payments accordingly
- Assist with annual bike cull in Michaelmas Term
- Perform additional tasks as required by College needs
⚠️ Duties outlined are not exhaustive—flexibility and adaptability are key.
Person Specification
Personal Attributes
- Reliability, honesty, and trustworthiness
- Excellent work ethic
- Strong teamwork skills for a small-team environment
- Ability to apply common sense and problem-solve effectively
- Sensitivity and discretion in sensitive situations
- Adaptability and flexibility for varied workloads
- Capacity to work unsupervised
Qualifications, Skills, and Experience
- Good general education standard
- Basic computer literacy (training provided for College systems)
- Exceptional interpersonal and communication skills
- Strong organisational skills
- Aptitude for customer service awareness
- Ability to manage variable workloads and multitask
- Confidence in interacting with diverse stakeholders (students, academics, and external visitors)
- Preferred qualification: First Aid at Work (training will be provided if necessary)
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Terms and Conditions
- Hourly Rate: £28,687.51 per annum (equal to £16.15/hour), with 39 hours/week
- Working Pattern: 5 in 7 days (including weekends)
- Shifts: One of the following:
- 07:00 – 15:30
- 10:00 – 18:30
- 12:00 – 20:30
Benefits
- 37 days annual leave (including bank holidays)
- Option to join the University pension scheme
- One free meal whilst on duty (otherwise subsidised meal allowance provided)
- Access to:
- University nursery facilities
- Variety of wellness initiatives:
- Employee Assistance Programme (EAP)
- Annual flu jab
- Use of sports facilities (league participation incentives)
- Travel-to-work incentives
- Discounts on University/sports memberships
⚠️ Applicants must meet UK work eligibility standards.
Application Process
Deadline: Noon on Monday 20th July 2026
- Submit a cover letter explaining suitability and CV via the ‘Apply Now’ button.
Interviews: Planned for the week commencing 27th July 2026
✅ Lady Margaret Hall Commitments The College is committed to equal opportunities and actively fosters an environment where the dignity, rights, and equality of all employees are protected. No discrimination or harassment (including bullying) is tolerated, whether at work or socially. All recruitment decisions prioritise finding the best match for the role requirements.
HR Office, June 2026
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