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Khadou/ Heathside/Master Replica
The Role
The Logistics Manager is responsible for overseeing the end-to-end shipment process for global inbound freight, with a core focus on securing freight capacity, managing shipping and forwarding partners, and tracking international sea and airfreight movements to ensure accurate arrival forecasting. This role is critical in maintaining supply chain visibility, supporting on-time deliveries, and ensuring internal systems reflect reliable shipment data for planning, sales, and customer service purposes.
The successful candidate will be highly organised, commercially aware, and confident in managing relationships across freight partners, factories, internal departments, warehouses, and customers. They will take a proactive approach to resolving delays, managing forecasts, and ensuring all shipment milestones are achieved in line with agreed CRD and delivery expectations.
Reports to: Head of Sourcing and Production
Key Responsibilities
Freight Management and Carrier Relations
- Build, manage, and maintain strong working relationships with shipping partners, freight forwarders, consolidators.
- Negotiate competitive freight rates and secure capacity across sea freight, LCL, and airfreight shipments to support business requirements.
- Monitor service performance from logistics providers and escalate issues where delivery timelines, service levels, or communication standards are not met.
- Work closely with shipping partners to identify the most efficient and cost-effective freight solutions while maintaining required delivery schedules.
Booking, Forecasting, and Shipment Planning
- Use shipment forecasts to secure freight space via our shipping providers and pricing in advance, ensuring sufficient capacity is available during peak trading periods.
- Arrange and oversee freight bookings for full container, LCL consolidation, and airfreight shipments.
- Manage airfreight quotations, costings, and placement decisions in line with urgency, budget, and customer requirements.
- Liaise directly with factories to ensure shipment bookings are made on time and goods are ready in accordance with required dispatch dates.
- Ensure all bookings align with production timelines, consignment ready dates, and customer delivery expectations.
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Cross-Functional Coordination
- Work closely with the Product Development team and Merchandisers to ensure projects are handed over accurately and on time, enabling CRD targets to be achieved.
- Coordinate with Finance to ensure supplier and freight payments are made on time to prevent unnecessary shipment delays or release issues.
- Liaise with UK and US warehouses, as well as individual FOB customers, to arrange bookings, delivery schedules, and inbound handling requirements.
- Maintain strong communication across internal departments to ensure all stakeholders are informed of shipment status, risks, and delivery expectations.
Tracking, Systems, and Data Accuracy
- Complete, maintain, and regularly update the shipping schedule with accurate and current shipment information.
- Ensure Sage is updated with correct estimated and confirmed arrival dates, supporting accurate information for the sales team and wider business.
- Manage and maintain logistics tracking tools and systems, including Leda and Excel-based trackers.
- Monitor freight milestones from booking through to final arrival, highlighting changes to schedules as early as possible.
- Ensure a high level of data accuracy across all logistics systems, reports, and shipment records.
Order Monitoring and Reporting
- Conduct weekly follow-ups on order status, including progress against Consignment Ready Dates and required shipment dates.
- Track global container and airfreight movements to provide clear and reliable estimated arrival dates.
- Produce and communicate weekly expected arrival reports to relevant stakeholders.
- Escalate delays, risks, documentation issues, and supply chain disruptions promptly to line management and the wider business.
- Provide clear updates and recommendations when delays occur, including recovery actions and revised timelines.
Customs and Import Coordination
- Coordinate with freight forwarders and brokers to arrange customs clearance for inbound shipments.
- Ensure required shipping and customs documentation is complete, accurate, and submitted on time.
- Support smooth customs and port processes by proactively resolving documentation or compliance issues that could impact delivery timelines.
- Work with internal and external stakeholders to minimise customs-related delays and ensure efficient clearance procedures.
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Problem Solving and Continuous Improvement
- Proactively troubleshoot shipping delays, booking issues, documentation discrepancies, and carrier-related problems.
- Identify risks to shipment timelines early and take corrective action to minimise disruption to business operations and customer commitments.
- Review logistics processes and suggest improvements to strengthen efficiency, visibility, accuracy, and cost control.
- Contribute to continuous improvement initiatives across freight planning, shipment tracking, and supply chain communication.
Key Skills and Attributes
- Strong relationship management skills with the ability to build credibility with freight partners, factories, customers, and internal stakeholders.
- Good commercial awareness and confidence in negotiating freight rates and service arrangements.
- Highly organised with strong attention to detail and a clear focus on data accuracy.
- Proactive and solutions-driven, with the ability to respond quickly to delays and changing priorities.
- Strong analytical skills and the ability to interpret shipping data, schedules, and order status information.
- Confident communicator, able to work effectively with all levels of management, external partners, and retail customers.
- Intermediate Excel skills, with the ability to maintain trackers, analyse shipment data, and support reporting.
- Experience using logistics, ERP, or shipment tracking systems such as Sage, Leda, and Excel-based management tools.
- Able to manage multiple shipments, deadlines, and stakeholder requirements in a fast-paced trading environment.
Preferred Experience
- Previous experience in a logistics, shipping, freight, or supply chain coordination/management role.
- Strong understanding of international freight operations, including sea freight, LCL consolidations, airfreight, and customs clearance processes.
- Experience working with overseas factories, freight forwarders, and warehouse operations.
- Familiarity with inbound shipping into the UK, European and US market.
- Experience in a product-based, retail, trading, or consumer goods environment would be beneficial.
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Skills
Relationship Management
Commercial Awareness
Organizational Skills
Attention to Detail
Problem Solving
Analytical Skills
Communication Skills
Excel Skills
Logistics Management
Freight Negotiation
Customs Coordination
Data Accuracy
Supply Chain Visibility
Shipping Coordination
Forecasting
Continuous Improvement
Location