Tarmac
Logistics Planning & Customer Service Manager
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Job Introduction
Logistics Planning & Customer Service Team Leader
Cement & Packed Products Business - Office Based
Are you a strategic logistics leader ready to shape a high-impact, centralised function at the core of our operations? We’re looking for a proactive and forward-thinking manager to build and lead our Planning & Order Taking team. This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network.
If you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we’d love to hear from you.
What You’ll Be Doing
- Build and lead a new centralised planning and order-taking function, setting the vision and driving best practice.
- Define and implement logistics excellence across processes, technology, systems, and automation.
- Optimise routing, scheduling, and load planning to enhance delivery performance and reduce cost.
- Ensure robust and compliant order-taking processes, preventing load contamination and minimising operational risk.
- Collaborate closely with internal teams to align transport plans with supply chain and customer requirements.
- Embed a culture focused on delivering excellent customer service.
- Ensure a Continuous Improvement process exists to maintain excellent customer service.
- Manage performance of transport providers, including both own-fleet and third-party hauliers.
- Drive key delivery metrics, including OTIF (On Time In Full).
- Resolve service issues and implement long-term solutions to maintain excellent customer satisfaction.
- Lead continuous improvement initiatives to increase reliability, efficiency, and service quality.
- Build strong relationships with hauliers, logistics partners, and customers.
- Create a seamless, positive customer experience through efficient order handling and communication.
- Manage all communications into the Logistics Control Tower, ensuring SLA adherence.
- Work cross-functionally to align goals, priorities, and performance expectations.
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What You’ll Bring
- A pragmatic, resilient mindset with a structured approach to problem-solving.
- Strong working knowledge of relevant road transport legislation.
- Clear, confident communication skills.
- A passion for continuous improvement and great customer service.
- Excellent numeracy, literacy, and attention to detail.
- Experience with logistics planning tools and systems.
- Strong stakeholder management and relationship-building abilities.
- A customer-first mindset with a focus on adding value.
- Ability to collaborate, influence, and drive positive change.
- A commitment to developing, leading, and motivating a high-performing team.
Your Functional Strengths
- Proven experience leading a centralised logistics planning or order-taking team.
- Proven experience in managing a customer service or logistics order-taking team.
- Demonstrable capability of leading large teams.
- An inquisitive approach to always wanting to drive improvements.
- Experience of continuous improvement methodologies.
- Deep understanding of logistics planning systems, routing tools, and end-to-end processes.
Experience & Qualifications (Desirable)
- Business degree or equivalent experience.
- Transport Certificate of Professional Competence (CPC).
- Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT).
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If you’re ready to shape the future of our logistics capability and lead a function that truly makes an impact, we’d love to hear from you.
Why Tarmac
We don't just offer a job, we offer a career.
Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
- Training and development opportunities
Tarmac is committed to being a Forces-friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future?
Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
#Tarmac #TarmacCareers
Tarmac Trading Limited
Job Reference: tarmac/TP/188377/7932
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