Tarmac
Logistics Planning & Customer Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Logistics Planning & Customer Service Manager
Logistics Planning & Customer Service Team Leader
Cement & Packed Products Business – Office Based
Are you a strategic logistics leader ready to shape a high-impact, centralised function at the heart of our operations? We’re seeking a proactive and forward-thinking manager to build and lead our Planning & Order Taking team. This role offers a unique opportunity to drive innovation, enhance customer experience, and deliver tangible improvements across our logistics network.
If you excel in dynamic environments, enjoy tackling complex challenges, and want to make a meaningful difference, consider applying.
What You’ll Be Doing
Key responsibilities include:
- Building and leading a new centralised planning and order-taking function, establishing a vision for excellence and driving best industry practices.
- Defining and implementing logistics excellence across processes, technology, systems, and automation to streamline operations.
- Optimising routing, scheduling, and load planning to improve delivery performance and reduce costs.
- Ensuring robust and compliant order-taking processes to prevent contamination, minimise operational risks, and enhance service reliability.
- Collaborating with internal teams (supply chain, customer service) to align transport plans with operational objectives and regulatory compliance.
- Embedding a customer-first culture, ensuring consistent delivery of high-quality service and a Continuous Improvement process to sustain excellence.
- Managing performance of haulage providers (both in-house and third-party contractors) while fostering strong working relationships.
- Driving key delivery metrics, specifically OTIF (On-Time In Full) compliance, to meet customer expectations.
- Resolving service issues and implementing long-term solutions to maintain exceptional levels of client satisfaction.
- Leading continuous improvement initiatives to boost reliability, efficiency, and service standards.
- Establishing and nurturing relationships with hauliers, logistics partners, and key stakeholders.
- Ensuring seamless, positive customer experiences through efficient order handling and transparent communication.
- Overseeing all communications to the Logistics Control Tower and ensuring compliance with SLAs.
- Working cross-functionally to align goals, prioritise tasks, and steer team performance towards regulatory and commercial targets.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
Core Attributes:
- A pragmatic, resilient mindset with a structured problem-solving approach.
- Strong proficiency in road transport legislation and industry standards.
- Exceptional communication skills (verbal and written) with the ability to articulate key messages clearly.
- A passion for continuous improvement and delivering outstanding customer service.
- High-level numeracy and literacy skills alongside meticulous attention to detail.
- Hands-on experience with logistics planning tools and systems (e.g., dispatch, WMS, scheduling).
- Proven ability to manage stakeholders, resolve conflicts, and build positive work relationships.
- A customer-first mentality, with a focus on delivering added value and aligning operations with customer needs.
Leadership & Collaborative Strengths:
- Commitment to development, motivation, and leading high-performing teams.
- Ability to collaborate, influence, and drive change in fast-paced environments.
- Inquisitiveness and innovation, with a proactive approach to identifying and implementing process improvements.
Ideal Experience & Qualifications
Proven Expertise (Essential):
- Leadership experience in centralised logistics planning or order-taking teams.
- Hands-on experience in customer service or logistics, with a track record of team management.
- Demonstrated capability to lead large-scale commercial or operational teams.
- Strong working knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Technical Proficiency:
- In-depth understanding of logistics planning systems, routing tools, and end-to-end supply chain processes.
- Familiarity with dynamic routing, scheduling, and load optimisation software.
(Desirable but Appreciated):
- A business degree or equivalent commercial experience.
- Transport Certificate of Professional Competence (CPC).
- Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT).
Why Join Tarmac?
At Tarmac, we’re not just offering a job—we’re building a career. Here’s how we support you:
- Bonus scheme for exceptional performance.
- Enhanced holiday entitlement.
- Contributory pension scheme.
- Access to the Tarmac Rewards hub, featuring discounts on retail, holidays, and more.
- Employee Assistance Programme for confidential advice and support.
- Employee Communities to connect with colleagues (e.g., REACH, LGBTQ+, Wellbeing groups,£ Parents’ network).
- Extensive training and development programmes.
We’re an equal opportunities employer and celebrate diversity. If you have any reasonable adjustments you need during the process, please let us know—we’re happy to accommodate.
Tarmac is forces-friendly. Military experience? We’ll adapt your skillset into a fulfilling career with us.
Ready to transform logistics management? Apply now! Note: roles close early due to high demand—don’t delay.
#Tarmac #TarmacCareers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills