HealthNet Homecare (UK) Ltd
Logistics Support Administrator - Part Time
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HealthNet Homecare
HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.
We are looking for a Logistics Support Administrator
to join our team here in Swadlincote on a part-time basis covering 28 hours a week.
Main Responsibilities
- To support the couriers and the business with any patient delivery queries and support functions & processes connected with the same to ensure patients receive their medication on time
- Answer drivers' call queries
- Process internal/external queries regarding deliveries by telephone & email
- Liaise with couriers and patients where appropriate
- Internal processes to support the function
- POD processing
- Returns and fails processing
- Rescheduling of failed deliveries
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What experience and skills are we looking for?
Desirable
- Experience with a similar role within logistics
Essential
- Prior admin experience
Qualifications?
- At least 5 GCSE’s
Key Competencies
- Good communication skills essential - both verbal and written
- Computer literate - Use of MS Office
- Attention to detail
- Ability to work in a fast-paced and pressurised environment
- Self-motivated, dedicated with a committed approach showing interest in understanding the business and the industry
- To be proactive and motivated responding positively to new challenges
- To have empathy when speaking with patients
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What we offer:
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouchers
- Perks and benefits via Perkbox
- Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.
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