Dignity Group
Logistics Team Leader
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Logistics Team Leader
Logistics Team Leader
Position: Logistics Team Leader (known internally as a Funeral Service Operative Level 3)
Location: Supporting branches across Chippenham, Calne, Devizes, and Melksham
Job Type: 38.33 hours per week
Salary: £29,159.94 per annum
We’re seeking a compassionate and reliable individual to join our team as a Logistics Team Leader. This role offers the opportunity to support families during one of life’s most sensitive moments, playing a pivotal part in delivering respectful, meaningful funeral services that make a meaningful difference.
Why This Role Matters
At Dignity, we believe every farewell deserves to be handled with compassion, dignity, and care. Your role will ensure families feel supported, respected, and reassured throughout their journey.
The Role
Your responsibilities will include:
- Supporting every stage of the funeral process, from vehicle and venue preparation to ceremonial duties and family coordination.
- Acting as a physically active, hands-on representative of both your local branch and our organisation, delivering ongoing support.
- Mentoring and training your team, maintaining communication by conducting regular one-to-ones and team meetings, and coordinating with your local branch’s Funeral Director.
- Handling diary coordination, out-of-hours calls (including weekends/nights), and intercare support.
- Ensuring logistical efficiency by completing garage orders, managing garages, and overseeing back-of-house operations.
- Handling manual tasks such as preparing the deceased in accordance with family, religious, or cultural requests.
Key Responsibilities
- Support the Care Centre Manager/Service Delivery Lead and diary coordination, leading operational team support.
- Train and mentor Level 1 and Level 2 Funeral Service Operatives, ensuring they meet all training and development needs.
- Conduct regular one-to-one meetings and team discussions to maintain consistency and professionalism.
- Participate in an on-call rota to assist families, including answering first calls for interhouse-related issues.
- Complete garage orders and lead back-of-house operations to improve operational efficiency.
- Support the Funeral Director in delivering seamless services and ceremonial work.
- Manage rotas and staffing to ensure cost of funeral delivery remains within business requirements.
- Prepare the deceased (washing, dressing, and final presentation) following family/religious/cultural wishes.
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About You
We are looking for an individual who can:
- Lead service delivery across branches, including fleet management and resource coordination.
- Confidently oversee team training, mentoring, and regularly conduct 1-to-1 sessions.
- Demonstrate experience in a Team Leader or shift management role.
- Showcase empathy, professionalism, and composure under pressure.
- Exhibit a respectful and caring approach when interacting with families and colleagues.
- Be physically capable of manual handling tasks, including lifting and carrying deceased.
- Have the ability to prepare families for direct contact with the deceased in varying conditions.
- Be reliable, flexible, and willing to work outside standard hours when required.
- Present yourself in a professional and dignified manner.
- Hold a full UK driving licence (essential).
While no previous funeral experience is necessary, experience in a management role is essential. Full training and induction will be provided in line with our guidelines.
What We Offer
- A meaningful and fulfilling role supporting families in your community.
- Full training and personal development opportunities.
- 30–33 days annual leave, including bank holidays.
- Uniform and equipment provided.
- Company pension, life assurance, and employee assistance programme for wellbeing.
- Annual company bonus.
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If you can join a team dedicated to compassionate end-of-life care and uphold standards, we’d love to hear from you.
Next Steps
To apply, click the ‘apply’ button, and our Talent Acquisition Team will be in touch.
About Us
Dignity is one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. Recognised for introducing the UK’s first funeral plan and shaping modern regulations, we uphold our core values of care, compassion, and professionalism.
We are transforming our funeral service provision and broadening our focus into pre- and post-funeral support via our sister brand Farewill, the country’s largest will writer and top probate provider.
Today, we are a 4,000+ strong team across the UK, united by our mission: to strive towards becoming the UK's leader in end-of-life care.
Additional Statements
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Regulation and Safety: We are regulated by the FCA; background checks may be required for certain roles.
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Equality, Diversity, and Inclusion: We celebrate diverse perspectives and strive to create a workplace where everyone thrives. If you require any adjustments during the application process, please get in touch to discuss your needs.
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Agency Applications: Any unsolicited submissions from agencies will be considered a direct application. No fees will be payable.
Applicants are advised to apply early as we reserve the right to close or extend closing dates based on application volume.
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